Muhammad Ali
Tarneit,VIC
Summary
Achieved successful implementation of personal support plans that effectively addressed individual welfare needs and interests. Cultivated strong relationships with clients, families, staff, and visitors by promoting a positive atmosphere. Secured a position in a caring organization to further enhance skills and professional experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Forensic Officer
Forensic Disability Services, Department of Communities, Child Safety and Disability Services
11.2015 - 12.2024
- Developed, implemented, and evaluated programs to support clients in maintaining and developing life skills, increasing positive behaviours, improving quality of life, and transitioning back to the community, including skills for independent living such as leisure activities, meal preparation, and cleaning.
- Implemented treatment and habilitation programs developed by clinical staff to address specific offending behaviours.
- Supported clients in developing personal routines and lifestyles aligned with their needs, abilities, and preferences by:
- Communicating and interacting respectfully, culturally sensitively, encouraging personal choice, and protecting rights and dignity.
- Identifying and acting on opportunities for clients to build skills and competencies.
- Facilitating maintenance of relationships with family, friends, and community support networks as outlined in individual plans.
- Responding effectively to support clients in developing positive alternatives to offending behaviour.
- Seeking and negotiating opportunities with community organisations, sports/recreation clubs, and educational/vocational providers to maximise client access.
- As part of a multidisciplinary team, contributed to the development, implementation, and review of client assessments (including risk assessments), individual plans, treatment/habilitation programs, and community transition plans.
- Prepared reports, maintained documentation for individual plans, and handled administrative tasks and data collection.
- Ensured safety of clients, staff, and visitors, and facility security through observations, searches, escort duties, duress responses, and management of challenging/aggressive behaviour.
- Adhered to policies, procedures, and guidelines for clinical governance and multidisciplinary practice; worked within the legislative framework for forensic disability services; and participated in continuous improvement activities.
- Supported clients with medication under supervision of qualified medical practitioners.
Support Worker (Part-Time)
Life Stream Australia
04.2016 - 08.2018
- Liaised with key stakeholders to ensure needs were met, activities were relevant, and supported individuals remained engaged and satisfied.
- Completed administrative tasks accurately and on time, including daily program reports, monthly calendars, and file notes.
- Communicated with supervisors via email, file notes, program reports, and phone to ensure information sharing and seamless transitions between support workers.
- Updated member support information as required.
- Participated in staff meetings, training, team meetings, and supervision sessions.
- Promoted Life Stream Australia’s services and programs where appropriate.
Support Worker
House with No Steps – Deception Bay
06.2014 - 10.2015
- Supported the development and implementation of person-centered plans and contributed to reviewing progress for individuals with disabilities.
- Provided support aligned with Disability Services Standards, funding objectives, plans, and goals.
- Promoted House with No Steps’ vision, mission, values, and strategy in daily work and the community.
- Contributed to a culture of continuous improvement in the work environment and supports for people with disabilities through participation in quality and workplace safety initiatives, and identifying enhancements to policies, procedures, and practices.
- Followed and implemented Workplace Health & Safety guidelines.
- Promoted dignity, independence, choices, rights, and responsibilities of individuals with disabilities, balancing dignity of risk and duty of care.
- Supported development of communication, social, interpersonal, community, and daily living skills through programs promoting community involvement and integration.
- Facilitated choice and decision-making for clients in home, day programs, respite, and community settings.
- Handled ancillary administrative tasks for efficient communication, maintaining documentation and systems to safeguard well-being.
- Worked collaboratively in a team, respected team values, and participated in learning and development opportunities.
- Performed other duties as applicable or requested by management.
Support Worker
Randstad Agency (Health Care Australia)
04.2013 - 06.2014
- Assisted service users in achieving goals, including daily online reporting of case notes, medications, and incident reports.
- Taught life skills such as road safety, public transport use, and cooking; accompanied clients on shopping trips.
- Prepared meals and administered medications.
- Completed essential paperwork and communicated with care managers on clients’ behalf.
- Maintained home security and safety at all times.
- Accompanied clients to social events, appointments, and places of interest.
- Assisted with money management, including household bills and personal finances.
- Communicated effectively with clients and colleagues.
- Provided support, advocacy, and information to clients.
- Offered emotional and practical support.
- Enabled clients to achieve independence in all life areas through information, opportunities, training, counselling, and support.
- Helped clients identify and choose support needs.
Education
Advanced Diploma - Business Management
Australian College of Technology and Business
01.2015
Diploma - Business Management
Australian College of Technology and Business
01.2014
Diploma - Community Services Work
Brisbane North Institute of TAFE
01.2013
Certificate IV - Community Services Work
Southbank Institute of Technology
01.2012
Skills
Punctual, reliable, and able to use own initiative
Experienced in dealing with challenging behaviours
Caring and understanding attitude
Flexible in daily work and routines; own transport and able to travel
Energetic and enthusiastic in completing projects
Experienced working with individuals with learning disabilities requiring extra support
Communicating
Listening
Open to new ideas
Adaptable
Work coordination
Report writing
Innovation and creativity
Report preparation
Cultural awareness
Budgeting and finance
Community relations
Certification
- First Aid Certificate
- Positive Notice Blue Card
- Disability Service Positive Exemption Notice Card
- CPR Certificate
Timeline
Support Worker (Part-Time)
Life Stream Australia
04.2016 - 08.2018
Forensic Officer
Forensic Disability Services, Department of Communities, Child Safety and Disability Services
11.2015 - 12.2024
Support Worker
House with No Steps – Deception Bay
06.2014 - 10.2015
Support Worker
Randstad Agency (Health Care Australia)
04.2013 - 06.2014
Advanced Diploma - Business Management
Australian College of Technology and Business
Diploma - Business Management
Australian College of Technology and Business
Diploma - Community Services Work
Brisbane North Institute of TAFE
Certificate IV - Community Services Work
Southbank Institute of Technology