Muhammad Awais
Hampton Park,VIC
Summary
Versatile and results-oriented professional with extensive experience across detention services, aviation logistics, and hospitality management. Excelled in conflict resolution at Melbourne Immigration Detention Centre and demonstrated exceptional leadership as a Chef & Restaurant Manager. Proficient in MS Office Suite and SAP, showcasing strong analytical and interpersonal skills. Proven track record of enhancing operational efficiency and fostering stakeholder satisfaction.
Overview
20
20
years of professional experience
Work History
Detention Services Officer
Melbourne Immigration detention centre
Broadmeadows, Vic
06.2013 - Current
- Daily interaction with detainees, treating them with dignity and care, provide support, de-escalate conflicts, and address concerns and reporting on time.
- Have daily contact with those identified as high risk, and maintain records.
- Respond to detainees' and other stakeholders' needs.
- Maintain a safe, secure working environment for all who work and live within the centre.
- Perform welfare checks and head counts on a daily basis.
- Encourage detainees to participate in centre activities, to use other facilities and engagement programes.
- Perform transport and escort of detainees in and out of the centre.
- Experience working in MIDC property(scanning mail, parcels, illicit items testing trained).
- Experience working in control.
- Experience working in different centers on secondment (CIIDC, Darwin Apods).
- Experience and training in charter missions, aviation, transport, and escort.
- Experience in residential, security, and front of house.
- Experience in intelligence findings and reporting.
Forklift Driver - Aviation
Sodexo Remote
Newman, WA
01.2008 - 12.2012
- Responsible for loading & unloading trucks by using a forklift
- Responsible for baggage handling as well as refuelling the aircraft
- Receive and dispatch aircraft as required
- Responsible for communication with the pilot through radio systems
- Responsible for assisting dis-advantage people to board the aircrafts
- Responsible for representing the firm in the upmost professional manner & not brining the organisation into disrepute
- Responsible for preparing documentation including assessment reports, incident reports & timesheets
Chef & Restaurant Manager
Gourmet Curry Hut Melbourne
01.2005 - 12.2008
- Responsible for working within a Hospitality environment and delivering the highest level of customer service at all times
- Planning menus & specials as well as determining price points and financial forecasts
- Responsible for quality control and ensuring the highest standards are maintained
- Responsible for food preparation & cooking meals for dinners
- Responsible for inventory control, managing current stock & placing orders with suppliers
- Demonstrated the ability to ensure KPIs & business outcomes were achieved at all times
- Demonstrated the ability to handle customer complaints & ensure an amicable outcome is achieved at all times
Education
Certificate II & III - Security Operations
Victorian RTO
01.2008
Diploma - Community Services
Advanced Diploma - Management
Skills
- MS Office Suite
- SAP & ERPs
- Adobe Suite
- All Operating Systems
- Mobile operating systems
Computingandtechnicalskills
- MS Office Suite
- SAP & ERPs
- Adobe Suite
- All Operating Systems
- Mobile operating systems
Profile Snapshot
- Experienced Detention Services Officer
- Experienced Chef & Restaurant Manager
- Leadership and Initiative
- Tertiary Qualifications
- National Police Clearance
- Strong Customer Focus
- Team Player
- Influence and Persuasiveness
- Oral Communication and Presentation skills
- Training and development experience
- Flexibility and Adaptability
- Self-Motivated
- Results Orientated
Attributes
- Excellent inter-personal skills
- Strong verbal reasoning
- Able to embrace change and adapt quickly
- Able to motivate and inspire others
- Strong discipline and work ethics
Languages
English
Full Professional
Farsi(persian)
Native/ Bilingual
Urdu
Native/ Bilingual
Dari
Native/ Bilingual
pashto
Limited
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Detention Services Officer
Melbourne Immigration detention centre
06.2013 - Current
Forklift Driver - Aviation
Sodexo Remote
01.2008 - 12.2012
Chef & Restaurant Manager
Gourmet Curry Hut Melbourne
01.2005 - 12.2008
Certificate II & III - Security Operations
Victorian RTO
Diploma - Community Services
Advanced Diploma - Management
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