Muhammad Bilal

• Raised and managed maintenance tasks (electronic work requests) using Oracle ERP (CMMS) for accurate tracking and timely resolution.
• Coordinated with on-site contractors, engineering teams, caregivers, ward managers, and external suppliers to support smooth hospital operations.
• Oversaw and reported issues related to building management systems and parking operations within the hospital premises.
• Managed hospital access control systems, including creation and distribution of access cards for caregivers and contractors.
• Escalated critical breakdowns and security incidents to the Security Manager, ensuring minimal disruption to hospital services.
• Maintained and regularly updated all compliance documentation in the data management system to support audit readiness.
• Responded promptly to alarms, emergencies, and incidents, maintaining clear communication with emergency services and management.
• Enforced access control measures to prevent unauthorised entry and protect sensitive areas.
• Delivered professional and courteous service to staff, patients, visitors, and tenants while ensuring adherence to hospital safety protocols.
• Prepared detailed incident reports and daily activity logs documenting security breaches, safety hazards, and operational issues.
• Conducted regular inspections of fire panels, emergency alarms, and safety systems to ensure full operational readiness.
• Ensured strict compliance with OH&S standards and emergency procedures, contributing to a safe hospital environment.

Scentre Group (Westfield WA), WA Schools, Murdoch University, Australian Electoral Commission | Perth, WA

• Monitored CCTV systems and conducted regular store patrols to detect and prevent theft, fraud, and suspicious behavior.
• Controlled and managed access to restricted areas to maintain site security and staff safety.
• Collaborated with WA Police on investigations, provided detailed evidence, and attended court hearings as required.
• Investigated incidents, prepared accurate reports, and developed proactive loss prevention strategies to reduce shrinkage.
• Ensured adherence to workplace safety protocols and company security policies.
• Trained and mentored junior staff in loss prevention procedures and safety awareness.
• Delivered excellent customer service while balancing security responsibilities.

• To assist in development and deployment along with internal and outsourced partners on different software and communication platforms including Huawei, Cisco, Poly and Microsoft Teams.
• Identify network system issues, troubleshoot, and provide solution to the problems while working with technical team on both pre-sales and post-sales stages.
• Provide preventive measures to ensure up time and optimal performance of different environments. Also creating technical documentation for infrastructure solutions.
• Deploy, Configure Audio/Video solution of Poly, HUAWEI, Cisco WebEx, Cisco Jabber
• Cisco TMS, TCS, Managing and troubleshooting of complete video conferencing & collaboration, expressway series.
  Maintaining and Installation of Printers, Faxes, Switches, Routers, and Server.
• Domain & Infrastructure Server Installation, Network Monitoring, Troubleshooting Microsoft Office, LAN environment, Switches, Network Printers, DNS, DHCP, TCP/IP, FTP, LAN and different network related product.

• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Identified and immediately resolved issues with network devices.
• Assisted IT staff on troubleshooting issues and closing calls.
• Improved network efficiency by implementing and managing system updates and patches.
• Monitored system performance and responded to alerts.
• Implemented network security measures to minimize data loss.

• Implementation of PTN 9008, 9004 and 6300 Core Access Optical Nodes
• Central Region Telenor Transport Network (PTN, DWDM, NG-SDH) Implementation