Summary
Overview
Work History
Education
Skills
Timeline
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MUHAMMAD HAROON

Mickleham,VIC

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

State Operations Manager

PROGUARD
09.2022 - Current
  • Currently Managing over 300 Security guards and covering around 5000 hours in Victoria .
  • Kept team compliant with security protocols and appearance standards.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Investigated incidents and wrote reports.
  • Monitored department's contribution to total store shortage reduction and prevention programs.
  • Coordinated protective service operations with other emergency response agencies.
  • Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
  • Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
  • Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Managed security policies and procedures to promote safety and security of personnel and assets.

Security Operation Manager

AUSGROUP
01.2020 - 09.2022
  • Adhere with companies' policies & procedures under the non- discloser information and maintaining an exceptional business relationship between AUSGROUP & varies clients within my portfolios
  • Overseeing varies retail & corporate portfolios and provide mentoring/training to the staff member
  • Weekly recruitment drive to increase staffing requirements within my current portfolios
  • Adhering with companies' compliance policies & maintaining any required completion by staff members
  • Sound knowledge & experience in the RE-Costing process and understanding cost complication surrounding a reduction of rosters
  • Sound knowledge and experience in building medium to large scale rosters and understanding the policies surrounding roster rotations in accordance to each entities and agreement
  • Ability to demonstrate & complete site transition including the completion of any compliance documentation
  • Recruitment & Uniforms, Rostering, Training & Development
  • Adequate knowledge in completing a letter of allegations post investigation and involving HR throughout the process
  • Analyzed and evaluated security operations to identify risks or opportunities for improvement
  • Created and implemented security standards and policies to safeguard company assets and employees
  • Supervised subordinate security professionals, assigned work and evaluated performance
  • Managed security procedures for operations and processes across call centers
  • Ensured efficiency and quality of security operations.
  • Answered phone calls and efficiently help customers to resolve their issues including booking appointments
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

ADVANCED DIPLOMA OF BUILDING -

Federation University
Ballarat, VIC
12.2020

HIGHER SECONDARY -

Hume Central Secondary College
Broadmeadows, VIC
11.2018

AUTOMOTIVE CERT II IN ELECTRICAL ENGINEERING -

Kangan TAFE
Broadmeadows, VIC
11.2018

Skills

  • Leadership Skills Technical Skills
  • Interpersonal Skills Motivated, Responsible, And Reliable
  • Team Player
  • Advance Level Of Written And Verbal Communication Skills
  • Strong Organizational, Analytical And Problem-Solving Skills
  • Familiarized With Australian Standards
  • 2017 Certificate Of Proficiency In MS Office
  • Schedule Management
  • Safety and Security Procedures
  • Operations Management
  • Loss Prevention Expertise
  • Security Processes
  • Budget development
  • Recruitment
  • Relationship building
  • Multitasking Abilities
  • Business Development
  • Employee reviews

Timeline

State Operations Manager

PROGUARD
09.2022 - Current

Security Operation Manager

AUSGROUP
01.2020 - 09.2022

ADVANCED DIPLOMA OF BUILDING -

Federation University

HIGHER SECONDARY -

Hume Central Secondary College

AUTOMOTIVE CERT II IN ELECTRICAL ENGINEERING -

Kangan TAFE

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MUHAMMAD HAROON