Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Muhammad Moaz

Summary

A dedicated IT student with a strong foundation in software development, networking, and information security. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach, committed to contributing to organizational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Kingsley's Chicken
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Volunteer

Kalsoom's Family Day Care
05.2021 - Current
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Provided IT support by setting up and maintaining computers and other necessary technology.
  • Managed invoicing and payment processing operations.

Education

Bachelor of Software Engineering -

University of Canberra
Canberra, ACT
2025

ANU Extension For Creative Computing -

Australian National University
Canberra, ACT
2022

Canberra College
Phillip, ACT
2022

Skills

  • Python
  • C#
  • SQL
  • HTML, CSS, JS
  • SDLC
  • Software Testing
  • Team collaboration
  • Eager to Learn

Certification

  • Certified Cloud Practitioner, AWS - Ongoing
  • Foundation Level, ISTQB - June 2023
  • CS50's Introduction to Programming with Python - January 2022
  • The Ultimate C# Series: Part 1, Code with Mosh - January 2022
  • CS50's Introduction to Programming, HarvardX - August 2021

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Hindi
Native or Bilingual

Timeline

Customer Service Officer

Kingsley's Chicken
03.2023 - Current

Volunteer

Kalsoom's Family Day Care
05.2021 - Current

Bachelor of Software Engineering -

University of Canberra

ANU Extension For Creative Computing -

Australian National University

Canberra College

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Muhammad Moaz