Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

MUHAMMAD MUNEEB

Summary

My skills in data transfer using Microsoft Azure and my education in civil engineering fit in perfectly with the job description's work requirements. I have a track record of effectively leading teams, handling operational difficulties, and managing projects. My background in customer service, together with my excellent organisational and prioritisation abilities, make me a valuable problem solver and communicator. I have faith in my abilities to help with the smooth handling of car orders and to provide clients with accurate and quick answers to their questions. I'm a perfect fit for this position because of my business sense and dedication to reaching goals. I'm excited about the chance to talk about how my abilities and experiences can help your team succeed.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service and Retail Assistant

The Cheesecake Shop
01.2022 - Current
  • · Undertaking a versatile role involving customer engagement, stock management, facilitating pre-orders and resolving issues related to orders and refunds etc.
  • · Conducting inductions for new employees.
  • · Ensuring a seamless experience for clients while contributing to the overall effectiveness of the team.
  • · Managing various aspects of customer service and operational tasks concurrently.
  • · Successfully addressed operational difficulties within the customer service role, showcasing adaptability and efficiency.
  • · Developed and enhanced interpersonal skills through interactions in a fast-paced work environment.
  • · Demonstrated success in achieving a 5% sales boost through excellent customer service.

Operations Officer

Singer Electronics
01.2020 - 12.2021
  • · Managed order processes including ensuring timely delivery and maintaining product quality.
  • · Conducted inventory checks before accepting orders and handled billing procedures.
  • · Focused on order fulfilment to uphold customer satisfaction, especially during challenging circumstances.
  • · Contributed to the company's growth by identifying and on boarding 20 additional retailers.
  • · Successfully navigated sales responsibilities amid the challenges posed by the COVID-19 pandemic.
  • · Contributed to the company's growth by identifying and on boarding 20 additional retailers.

Civil Engineer

Environmental Planning & Architectural Consultants
01.2019 - 11.2019
  • · Performed on-site construction supervision, verifying compliance with design drawings, and cross-checking as built structures with finalised drawings to ensure adherence to design specifications.
  • · Prioritised safety through continuous monitoring and education of workers on safe site work practices.
  • · Documented all the records, including accurate measurements for quality control and project accuracy, to contribute to the development of a comprehensive project record.

Education

Master of Engineering Management -

Macquarie University
Sydney, NSW
11.2023

Bachelor of Civil Engineering -

University of Engineering And Technology,
Peshawar, Pakistan
11.2019

Skills

  • Critical Thinking
  • Document Generation
  • Verbal and Written Communication
  • Performance Management
  • Analytical Thinking
  • Supply Chain Distribution
  • Systems Evaluation
  • Optimal Inventory Levels
  • Material Handling
  • Operational Standards
  • Spreadsheet Tracking
  • Six Sigma Methodologies

Languages

Urdu
Full Professional
English
Full Professional
Pashto
Native or Bilingual
Hindi
Professional Working

Certification


  • Six-Sigma
  • C++
  • Matlab

Additional Information

Hands on experience using:-

  • MS Excel
  • SAP.
  • Adobe Premiere Pro
  • Project Pro
  • NetSuite
  • AutoCAD
  • SAP Logistics
  • Microsoft office
  • Civil 3D


Timeline

Customer Service and Retail Assistant

The Cheesecake Shop
01.2022 - Current

Operations Officer

Singer Electronics
01.2020 - 12.2021

Civil Engineer

Environmental Planning & Architectural Consultants
01.2019 - 11.2019

Master of Engineering Management -

Macquarie University

Bachelor of Civil Engineering -

University of Engineering And Technology,

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MUHAMMAD MUNEEB