Dishant Patel
Geelong,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE RETAIL ASSISTANT
Affordable Cleaning Supplies
11.2022 - 02.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Listened to customer needs and desires to identify and recommend optimal products.
WAREHOUSE ASSISTANT & Delivery DRIVER
Australia Post
06.2022 - 11.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labelling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
WAREHOUSE ASSISTANT(DISPATCH)
SYNNEX Australia Pty Ltd
06.2021 - 05.2022
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
IT Technical Support
ITC Co Pty Ltd
09.2020 - 06.2021
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Used ticketing systems to manage and process support actions and requests.
Education
Master of Information Technology - Information Technology
Charles Sturt University
Melbourne, VIC11.2019
Bachelor's of Information Technology - Information Technology
CHARUSAT University
Gujarat, India09.2016
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- POS System Operation
- Order Processing
- Payment Processing
- Customer Service
- Reliable and Responsible
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Building Customer Loyalty
- Exceeding Customer Expectations
- Item Ticketing and Pricing
- Order Management
Timeline
CUSTOMER SERVICE RETAIL ASSISTANT
Affordable Cleaning Supplies
11.2022 - 02.2024
WAREHOUSE ASSISTANT & Delivery DRIVER
Australia Post
06.2022 - 11.2022
WAREHOUSE ASSISTANT(DISPATCH)
SYNNEX Australia Pty Ltd
06.2021 - 05.2022
IT Technical Support
ITC Co Pty Ltd
09.2020 - 06.2021
Master of Information Technology - Information Technology
Charles Sturt University
Bachelor's of Information Technology - Information Technology
CHARUSAT University
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