Tayyab Bashir
Kew,VIC
Summary
Results-driven professional with a diverse background in customer support, software installation, and site supervision. Proven track record of delivering exceptional customer service, resolving complex technical issues, and ensuring efficient operations. Strong leadership skills with the ability to effectively manage teams and drive productivity. Committed to optimizing processes and achieving outstanding results in dynamic work environments.
Overview
6
6
years of professional experience
Work History
Telco Customer Support
Aussie Broadband
08.2023 - Current
- Deliver top-notch customer support for Aussie Broadband's telecom services.
- Handle account management, billing, and technical inquiries.
- Stay updated on products and industry trends for improved customer experience.
Site Supervisor
Serco Faciities Management
12.2021 - Current
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Provided onsite training to help develop employee skills.
- Successfully managed team of 15 employees, ensuring high productivity.
Casual Cleaner
Facilities First
10.2019 - 12.2021
- Cleaned and sanitized theatres, suites and other similar areas according to established protocols.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
Education
Master of Science - Business Information Systems
Torrens University Australia
Melbourne, VIC12.2022
Bachelor of Science - Software Engineering
Formans Christian University
Lahore, Pakistan12.2018
Skills
- Programming: Python, Java
- Database: MySQL
- Mobile Dev: Android Studio
- Software Installation
- Troubleshooting
- Network Configuration
Soft Skills
- Effective Communication
- Team Collaboration
- Problem Solving
- Leadership
- Adaptability
- Time Management
- Conflict Resolution
Languages
English
Full Professional
Urdu
Native or Bilingual
Awards
- Exceptional Service Award, Serco Facilities Management | 2021
- Employee of the Year Award, Serco Facilities Management | 2022
References
Available upon request.
Timeline
Telco Customer Support
Aussie Broadband
08.2023 - Current
Site Supervisor
Serco Faciities Management
12.2021 - Current
Casual Cleaner
Facilities First
10.2019 - 12.2021
Master of Science - Business Information Systems
Torrens University Australia
Bachelor of Science - Software Engineering
Formans Christian University
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