Muhammad Zeeshan
Adelaide,Australia
Summary
Dynamic professional with a proven track record at Hostings House Pvt Ltd, enhancing brand visibility by 30% through innovative digital marketing strategies. Expert in project coordination and stakeholder relationship management, I excel in driving projects to success and fostering strong client relationships. Skilled in Agile methodologies and equipped with exceptional communication and negotiation abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Officer
On The Run (OTR)
Adelaide, Australia
04.2020 - Current
- Provided front-line support to customers and handled operational tasks in a high-paced environment
- Collaborated with the management team to optimize customer service delivery and streamline processes
- Ensured accurate reporting, IT troubleshooting, and resolving customer inquiries efficiently
- Improved customer satisfaction rates through effective issue resolution
- Trained new team members on operational protocols and customer service standards
Assistant Project Manager
Giorgio Collection
Lahore, Pakistan
08.2015 - 12.2019
- Managed project timelines, budgets, and documentation for various luxury furnishing projects
- Oversaw procurement processes, contract negotiations, and stakeholder management
- Coordinated daily site operations and ensured that subcontractors adhered to quality and timeline requirements
- Assisted in preparing project reports, including financial tracking and cash flow forecasts
- Fostered strong relationships with clients, suppliers, and internal teams to ensure project success
- Successfully managed contracts for high-end residential and commercial projects
- Implemented process improvements to enhance project efficiency and reduce delays
Digital Marketing Specialist
Hostings House Pvt Ltd
Lahore, Pakistan
11.2012 - 10.2014
- Designed and executed digital marketing campaigns to enhance brand visibility
- Managed the company’s online presence, including social media channels and email marketing
- Collaborated with the content team to create engaging and revenue-generating content
- Increased website traffic by 30% through optimized digital strategies
- Established brand presence on new social media platforms
Education
Master of Engineering Management -
Torrens University
Adelaide12.2022
Bachelor of Electrical Engineering -
University of South Asia
Lahore09.2013
Skills
- Contract Administration
- Project Coordination
- Procurement and Vendor Management
- Risk Management and Quality Control
- Stakeholder Relationship Management
- Scheduling and Budget Management
- Documentation and Reporting
- Agile
- Prince-2
- Kanban
- Scrum
- Excellent Communication and Negotiation Skills
Certification
- PRINCE2 Foundation Certification
- Agile Project Management (APM)
Projects
Mixed-Use Residential and Commercial Building, Lahore, Punjab, Assistant Project Manager, Coordinated subcontractor activities to ensure timely completion of the project., Managed procurement of materials and monitored budget adherence., Facilitated client meetings to ensure project objectives were met. Solar Power Plant Installation, Pakistan, Project Engineer, Oversaw the installation and commissioning of a 500kW solar power plant., Prepared project documentation, including contract variations and progress reports., Ensured compliance with safety regulations and quality standards.
References
Available upon request.
Timeline
Customer Service Officer
On The Run (OTR)
04.2020 - Current
Assistant Project Manager
Giorgio Collection
08.2015 - 12.2019
Digital Marketing Specialist
Hostings House Pvt Ltd
11.2012 - 10.2014
- PRINCE2 Foundation Certification
- Agile Project Management (APM)
Master of Engineering Management -
Torrens University
Bachelor of Electrical Engineering -
University of South Asia
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