Muhammad Zoraiz
Melbourne,Australia
Summary
Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
ZeroWatt
06.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Nature Carer Technical Solutions
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Compliance Coordinator
ZeroWatt
04.2024 - 06.2024
- Passionate Compliance Coordinator dedicated to ensuring regulatory adherence within the Victorian Energy Upgrades (VEU) program
- Skilled in monitoring, evaluating, and implementing compliance measures to uphold legal standards while fostering integrity and professionalism
- Proficient in documentation management, conducting audits, and delivering employee training
- Committed to promoting energy efficiency and sustainability.
Cyber Security Specialist
Continental Kosher Butchers Pty Ltd
02.2021 - 11.2022
- As an IT Security Specialist and consultant, I've held a pivotal role in safeguarding our organization's digital assets and operations
- My responsibilities encompassed implementing and managing robust cybersecurity measures, conducting regular vulnerability assessments, developing and enforcing Information Security policies, and providing security awareness training to staff.
Assistant Operations Manager
Eastern Halal Butcher
03.2020 - 08.2020
- As an Assistant Operations Manager in a dynamic butcher shop, I've played a vital role in ensuring the smooth and efficient operation of our establishment, overseeing day-to-day operations, collaborating with the Operations Manager, and managing inventory levels.
Junior Web Developer
East
12.2019 - 03.2020
- As a Junior Web Developer, I facilitated the production of high-fidelity visual design components utilizing HTML/CSS and Javascript tools under the guidance of the Lead Designer.
Customer Service Representative
05.2019 - 03.2020
- As a Customer Service Representative, I maintained a strong customer satisfaction rate of 90% by employing innovative strategies that catered to customer needs and efficiently resolved concerns.
Education
Bachelor of Information Technology, Cyber Security -
Deakin University
High School Diploma, Information Technology -
Deakin College
Skills
- Legal Compliance
- Digital Forensics
- Cybersecurity
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Operations Oversight
- Staff Development
- Strategic Planning
- Process Improvement
Certification
- Improving Your Focus
- Python Core by Solo Learn
- Security Testing: Vulnerability Management with Nessus
Description
Always a Learner. Love learning new technologies.
Timeline
Operations Manager
ZeroWatt
06.2024 - Current
Compliance Coordinator
ZeroWatt
04.2024 - 06.2024
Operations Manager
Nature Carer Technical Solutions
01.2023 - Current
Cyber Security Specialist
Continental Kosher Butchers Pty Ltd
02.2021 - 11.2022
Assistant Operations Manager
Eastern Halal Butcher
03.2020 - 08.2020
Junior Web Developer
East
12.2019 - 03.2020
Customer Service Representative
05.2019 - 03.2020
Bachelor of Information Technology, Cyber Security -
Deakin University
High School Diploma, Information Technology -
Deakin College
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