Muhammad Ehsan Raza
Sunshine Coast
Summary
Experienced and effective customer service adept in all aspects of successful management. Bringing forth several years of industry experience and expertise in managing staff and equipped with diverse and promising skill set, conducting to creating positive team relationship resulting in optical customer service. A highly motivated, hardworking, and dedicated individual who strives to exceed goals and give my all to any task undertaken. My willingness to accept responsibility and ability to analyze, solve problem and my excellent communication, negotiation and interpersonal skills ensure that I always deliver a high standard to colleagues and clientele a like. I enjoy helping people and I can stay calm in difficult situations.
Overview
7
7
years of professional experience
Work History
Night Auditor
Peppers Noosa Resort & VIllas
05.2023 - Current
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Security Officer
AusPost Warehouse
01.2022 - 07.2022
- Secured personal and company goods, oversaw daily monitoring, checked identification for access, responded to incidents, maintained operational aspects for access control and CCTV systems, and enhanced safety and security.
Restaurant Manager
Kebab Zone Family Restaurant
09.2019 - 09.2021
- Coordinated daily restaurant operations, audited inventory, assisted the General Manager, handled cash, implemented strategies to improve sales, cultivated a team-oriented environment, and coached staff.
Customer Service Representative
Kebab Zone Family Restaurant
09.2017 - 09.2019
- Provided excellent customer service, increased customer return rates, redirected calls, offered new services, and maintained professionalism and enthusiasm for the company mission.
Education
Advanced Diploma In Telecommunication Network Engineering -
Milcom College
Salisbury, Brisbane10.2022
Bachelors of International Tourism and Hotel Management -
Griffith University Nathan Campus
Brisbane, QLD11.2020
Certificate II in Security Operation -
SITS College
05.2020
Skills
- Front Desk Operations
- Punctual and Dependable
- Microsoft Office Expert
- Communication Skills Expert
- Computer Skills Expert
- Ability to Work Under Pressure Expert
- Teamwork Expert
- Customer Service Expert
- Interpersonal Skills Expert
- Critical thinking and problem solving Expert
- Oral and Writing Language skills Expert
- Multi-Tasking skills Expert
Languages
English
Urdu
Punjabi
Personal Information
- Date of Birth: 01/20/98
- Driving License: Valid Australian Driving License
References
Available upon request.
Hobbies and Interests
- Sports
- Cooking
- Travel
Timeline
Night Auditor
Peppers Noosa Resort & VIllas
05.2023 - Current
Security Officer
AusPost Warehouse
01.2022 - 07.2022
Restaurant Manager
Kebab Zone Family Restaurant
09.2019 - 09.2021
Customer Service Representative
Kebab Zone Family Restaurant
09.2017 - 09.2019
Advanced Diploma In Telecommunication Network Engineering -
Milcom College
Bachelors of International Tourism and Hotel Management -
Griffith University Nathan Campus
Certificate II in Security Operation -
SITS College
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