Muhammad Farhan Tariq
Perth,WA
Summary
Multitasking Network Support Specialist with background in networking configuration upgrades and network monitoring. Determined employee with over 5 years of network component installation and configuration experience. Highly knowledgeable in system repairs and performance improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Level 2 IT Support Engineer
Reliance Aviation TECH SERVICES
05.2019 - 10.2023
- Improved customer satisfaction by promptly addressing and resolving IT issues.
- Streamlined helpdesk processes for faster response times to client inquiries.
- Reduced downtime with proactive system monitoring and maintenance tasks.
- Collaborated with cross-functional teams, ensuring seamless software integration.
- Managed and configured network devices, including, switches, firewalls, API, ensuring seamless connectivity and security.
- Optimized server performance through regular updates and hardware upgrades.
- Implemented backup strategies to guarantee data integrity and prevent data loss incidents.
- Trained new IT support staff, fostering a positive work environment and improved collaboration among team members.
- Conducted regular network monitoring, performance analysis, and troubleshooting to proactively address issues and optimize network performance.
- Implemented security measures, such as firewalls, intrusion detection systems, and VPNs, to safeguard network infrastructure from threats and vulnerabilities.
- Collaborated with cross-functional teams to assess and address network requirements, Contributing to the successful execution of various IT projects.
- Executed network upgrades and expansions to accommodate the company’s growing needs, including the integration of cloud-based solutions.
- Documented network configurations, diagrams, and operational procedures for reference and future enhancements.
- Provided end-user support, resolving connectivity and network-related issues in a timely and efficient manner.
- Configurations and upgrading of site to site vpn
- Creating security policies on firewalls according to company needs
- Managing network monitoring tools R & D according to company needs
- Creating Airlines complain tickets and resolving in timely manner
- Servers and network devices backup
- Organise training session for junior team members
- Network issue documentation with solution
- Communication with service provider and airline's IT team
- Airline's DCS troubleshooting
- Installation of Printers and BGR
- Access control list
- Vpn configuration within network to access network devices
- configuration and updating of anti-virus
Education
Bachelor of Science - Information Technology
University of Lahore
Lahore2014
Skills
- Quick learner & Good communicator
- Ability to prioritize own workload
- Friendly and helpful
- Confident team player
- System Administration
- Network Troubleshooting and Monitoring
- Problem Solving and Technical Support
- Wireless Networking/Active Directory/IP Addressing
- Backup and Recovery
- Network Security and Server Maintenance
- Network Documentation and Operating System Knowledge
- Network Configuration and Firewall Configuration
- Remote Support and LAN and WAN Management
- Switches and Routers
- Hardware Installation and VoIP Systems
- Virtualisation Technologies and Cloud Computing
- Component Installation and VPN Configurations
- Staff Assistance
- Data Backup and Support Services
- Helpdesk Administration and Port Security Knowledge
- Network Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 11 staff members.
- Collaborated with team of 7 in the development of Research and Development.
- IER, CUPPS,BRS, Trainings
Certification
- Palo Alto Firewall (ACE),
- CCNA (R&S),
- CCNP (R&S),
- Fortinet Level 4
Technical Knowledge
- Configuration of Routers and Switches
- Configuration and Troubleshooting of Routing Protocols such as: Static Routing Protocol, Default Routing Protocol, RIP, OSPF, EIGRP, BGP.
- Traffic Filtering using Standard and Extended access-list
- NAT (Static, Dynamic)
- IP Addressing (IPV4 & IPV6), Sub-netting, Implementing VLSM Design Network
- Port Aggregation (Ether Channel)
- TCP/IP, OSPF, BGP, MPLS, IS-IS, EIGRP, IGRP, RIP v.1 and RIP v.2 MPLS VPN (L3/L2 VPN),VRF-LITE, Overlay VPN, Peer to Peer VPN
- DNS, DHCP, FTP, TFTP, POP, SMTP, NTP and IPV4/6, VLAN, Trunks, STP, RSTP, MSTP, CDP, VTP, DTP, Ether channel.
- Win XP, Windows 7, Windows 8 & 10.
- Window Platform:
- Software installation (OS, Software’s), Desktop support, Antivirus (installation and up gradation)
- Advance Business Excel
Interest And Activities
I enjoy playing various sports, such as Cricket and snooker. I often visit the gym and workout to maintain my fitness and general health. I also enjoy eating out with friends and spending time with my family and friends.
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Level 2 IT Support Engineer
Reliance Aviation TECH SERVICES
05.2019 - 10.2023
Bachelor of Science - Information Technology
University of Lahore
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