Muhammad Umer Farooq
Summary
Dynamic retail professional with a proven track record at Coles, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and clear communication. Skilled in operating point-of-sale systems and maintaining organized workspaces, contributing to a positive shopping experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Team Member
Coles
04.2024 - 04.2025
- Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and inventory management.
- Collaborated with team members to maintain cleanliness and organization of workspaces.
- Assisted in training new team members on operational procedures and best practices.
- Maintained product knowledge to effectively assist customers with their selections and needs.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Junior Retail Assistant
Nesto Hypermarket
05.2022 - 12.2023
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure an inviting atmosphere for shoppers.
- Operated point-of-sale system efficiently, processing transactions accurately and handling cash management tasks.
- Collaborated with team members to restock merchandise and maintain optimal inventory levels on the sales floor.
- Adapted quickly to store policies and procedures, ensuring compliance with operational standards and customer satisfaction.
- Engaged in training sessions to develop skills in customer service, sales techniques, and retail operations best practices.
Education
Master of Science - Civil Engineering
Comsats University
Islamabad06-2021
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Following instructions
- Attention to detail
Languages
English
Full Professional
Timeline
Team Member
Coles
04.2024 - 04.2025
Junior Retail Assistant
Nesto Hypermarket
05.2022 - 12.2023
Master of Science - Civil Engineering
Comsats University
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