Muhammaz Zaid Azher
Sydney,NSw
Summary
Dynamic travel agent with a proven track record at Sams Travel, adept at crafting personalized itineraries that enhance client satisfaction. Leveraging strong negotiation skills and retail sales expertise, I excel in delivering exceptional customer service and resolving issues effectively, ensuring memorable travel experiences tailored to individual preferences.
Overview
2
2
years of professional experience
Work History
Travel Agent
Sams Travel
Sydney, NSW
02.2025 - Current
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Receptionist
TFE Logistics
Sydney, NSW
10.2024 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Retail Sales Associate
Ezy Mart
Sydney, NSW
09.2024 - 10.2024
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Retail Worker
Chase Value Centre
Multan Pakistan
07.2023 - 03.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Bachelor - Information System
University of New South Wales
Sydney, NSW06.2024
Intermediate Certificate - Biology
Intermediate ( Biology Major)
KIPS College 07.2023
Matriculation - Biology
The Public School Vehari
Vehari03.2021
Skills
- Retail sales
- Strong negotiation
Accomplishments
Worked with Shaukat khanum ,Eidi foundation collecting blood for the patients
Timeline
Travel Agent
Sams Travel
02.2025 - Current
Receptionist
TFE Logistics
10.2024 - 02.2025
Retail Sales Associate
Ezy Mart
09.2024 - 10.2024
Retail Worker
Chase Value Centre
07.2023 - 03.2024
Bachelor - Information System
University of New South Wales
Intermediate Certificate - Biology
Intermediate ( Biology Major)
Matriculation - Biology
The Public School Vehari