Muh Mustafa Rahmani

Provide technical assistance to migrants and refugees in the use of hardware and software applications.

Analyze clients' needs, and recommend appropriate solutions accordingly.

Create and deliver a digital literacy information session in simple English for new arrivals.

• Provided excellent customer service, including greeting and assisting passengers with special needs, ensuring a comfortable and safe ride.
• Provided information about local areas, such as points of interest, or current or upcoming events, when requested by customers.
• Followed all applicable laws, safety regulations, and defensive driving practices while operating vehicles.
• Assisted disabled passengers in entering or exiting vehicles as necessary.

• Assisted in packaging and labeling of products for shipment.
• Provided excellent service and attention to customers, greeted visitors, clients, and guests in a professional manner.
• Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
• Assisted in the loading and unloading of goods from trucks using a forklift.

• Provided support to skilled tradespeople including carpenters, masons, plumbers, electricians.
• Met company and OSHA safety guidelines for work site operations to minimize worker risk.

• Greeted customers and guests in a friendly manner, and supported NATO operation room officers with any queries, both within a military camp and alongside those with the Afghan government and army.
• Real-time interpretation of spoken discussions in another language, and worked with linguists to ensure that translations were correct and culturally suitable, so the customers' happiness was achieved.
• Provided customer service assistance over the phone for better coordination and understanding between Afghan and NATO/ADF/US Army sides.
• Answered incoming calls within specified time frames, directing them to the appropriate operation rooms of NATO/ADF military personnel as needed, and vice versa.
• Provided assistance in a good customer service manner in completing forms or applications for anyone to be entered into the NATO military camp as invited guests, or VIP, VVIP personnel for operation sessions.
• Developed and implemented a training program to train those NATO military personnel who lacked English efficiency in the fundamentals of first aid (TCCC).
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.

• Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
• Asked probing questions to determine service needs, and accurately input information into electronic systems.
• Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

• Greeted customers, provided menus and answered questions about menu items.
• I took accurate food and drink orders.
• Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.