Zahra Abbasi
Sydney,NSW
Summary
Dynamic Customer Service Officer with a proven track record at Sky Building Construction Pty Ltd, enhancing customer satisfaction through exceptional communication and conflict resolution skills. Recognized for maintaining meticulous records and collaborating effectively across departments, I consistently delivered solutions that improved service quality and operational efficiency. Fluent in [Language]. Goal-oriented customer service officer brings talents in operations management, team development and process improvement. Self-motivated and enthusiastic individual with several years of hands-on experience offering assistance and guidance to company's customers. Committed to enhancing satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Officer
sky building construction pty ltd
Sydney, NSW
12.2023 - 03.2025
- Established trustful relationships with customers through effective communication skills.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collaborated with other departments within the organization on various projects.
- Maintained accurate records of customer interactions and transactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Certificate 3 - English Language And Literature
TAFE NSW
NSW07-2024
Certificate 3 - Dental Assistant
TAFE NSW
NSWSkills
- Customer service
- Communication skills
- Conflict resolution
- Team collaboration
- Record keeping
- Attention to detail
- Document and records management
- [English] fluency
Certification
- Certificate III in English and Literature
- high school graduate.
Languages
English
Professional
Urdu
Professional
Persian
Professional
Timeline
Customer Service Officer
sky building construction pty ltd
12.2023 - 03.2025
Certificate 3 - English Language And Literature
TAFE NSW
Certificate 3 - Dental Assistant
TAFE NSW
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