Muna Elmi
Melbourne ,VIC
Summary
Compassionate professional in community and social services, highly productive, and efficient in task completion. Possess experienced skills in crisis intervention, program development, and mental health. Excel at communication, empathy, and problem-solving to drive positive outcomes, and support community well-being.
Overview
7
7
years of professional experience
Work History
Mental Health Caseworker
Saint Joseph Hospital
Toronto, CA
02.2022 - 12.2023
- Offered assistance during urgent patient situations.
- Oversaw care unit activities and performed case management screening.
- Sustained a risk-free and protected clinical setting for patients and healthcare teams.
- Conducted patient home follow-up visits as required.
- Developed and implemented an intervention plan within the program guidelines.
- Provided counseling and mental health support when required.
Settlement Worker
Working Women Community Centre
Toronto, Canada
01.2020 - 12.2021
- Assisted clients in completing a variety of forms such as permanent residency, housing, and social assistance applications.
- Delivered needs assessment, information, and orientation services to newcomer groups facing unique barriers.
- Enhanced mutual understanding by addressing linguistic and cultural gaps.
- Supported newcomer groups to create customized settlement plans.
- Facilitated engagement of newcomers via consultations, interviews, and assessments.
- Provided peer support counselling for newcomers facing mental health challenges.
- Determined required services through client needs evaluation.
- Created informative content to support settlement initiatives.
- Assisted clients during physical, mental, and emotional crises.
- Efficiently maintained documentation with professional accuracy.
- Delivered individualized case management to assist newcomers.
- Updated database to maintain accurate client information.
- Ensured cultural sensitivity in programs and services for various recipients.
Student Advisor (Contract)
ACACIA international private school
Toronto, Canada
01.2019 - 12.2019
- Offered mental health support through counseling services.
- Addressed student behavior inquiries on a daily basis.
- Assisted students in creating techniques to manage anxiety.
- Delivered vocational counseling sessions to facilitate student success.
- Supported newcomer students with decisions on courses and university options.
Resident and Community Services ( Contract)
Toronto Community Housing Corporation
Toronto, Canada
01.2018 - 01.2018
- Engaged with youth from at-risk TCH neighborhoods via support networks and services.
- Facilitated leadership development in communities by creating youth groups.
- Assisted in organizing and managing events.
- Coordinated data management, administration, and local initiatives within organization and with external partners.
- Facilitated outreach initiatives to establish enduring connections with residents and stakeholders.
- Compiled and finalized necessary administrative forms and reports.
Community Support Worker/Settlement Worker (Contract)
Doorsteps Neighbourhood Services
Toronto, Canada
11.2016 - 05.2017
- Assisted clients with accessing information for legal help, medical services, financial assistance, housing, employment, and transportation
- Worked with staff team to organize regular planning sessions with participants to evaluate the program, arrange appropriate activities and to develop a program plan with the group
- Responded to inquiries regarding Toronto Employment and Social Services (TESS) and Investing in Families (IIF) program
- Answered general phone inquiries in a professional and courteous manner
- Greeted clients, suppliers, and visitors to the organization in a professional and friendly manner
- Listened and responded in a highly skilled manner to customer needs and concerns
- Coordinated and implemented the delivery of appropriate programs and services which meets community needs
- Built productive customer relationships, resolved complex issues while providing excellent customer service
- Planned, organized, and facilitated various nutrition and life skills workshops for clients
- Ensured that programs and activities were held in an environment where client's felt safe to share
- Prepared completed feedback surveys, program evaluations and accurate daily records and reports to structure future workshops
- Arranged and scheduled appointments for clients and always giving them individual attention to maximize customer satisfaction
- Operated a range of office machines such as photocopiers, computers, and faxes
Education
Bachelor of Community Development Honours Degree -
Humber College
Canada 05.2021
Social Service Work - Mental Health
Seneca College
Canada 04.2015
Skills
- Documentation management
- Community engagement
- Workshop facilitation
- Interpersonal skills
- Conflict resolution
- Collaborative Problem-Solving
- Advanced Microsoft Word, Excel, and PowerPoint Skills
- Case management
- Mental health support
- Crisis intervention
- Counseling techniques
- Needs assessment
- Cultural sensitivity
- Time management
- Effective communication
- Client advocacy
- Certified in CPR/AED
- Problem-solving aptitude
Training Certificates
TCPS 2: Core Panel on Research Ethics, 09/01/20
Languages
English
Native/ Bilingual
Arabic
Professional
Somali
Native/ Bilingual
NDIS Quality and Safeguards Commission
Certificate completion
Timeline
Mental Health Caseworker
Saint Joseph Hospital
02.2022 - 12.2023
Settlement Worker
Working Women Community Centre
01.2020 - 12.2021
Student Advisor (Contract)
ACACIA international private school
01.2019 - 12.2019
Resident and Community Services ( Contract)
Toronto Community Housing Corporation
01.2018 - 01.2018
Community Support Worker/Settlement Worker (Contract)
Doorsteps Neighbourhood Services
11.2016 - 05.2017
Bachelor of Community Development Honours Degree -
Humber College
Social Service Work - Mental Health
Seneca College
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