Muqtasid Mohammad
Footscray,VIC
Summary
In my diverse professional journey, I've developed a robust skill set across several roles. As a Stagehand Worker and Data Entry Operator, I've honed technical abilities and meticulous attention to detail. My experiences as a Call Center Representative and Retail Worker have strengthened my customer service and communication skills. Additionally, working as an Usher has enhanced my capabilities in crowd management and ensuring guest satisfaction. These roles have collectively sharpened my adaptability and proficiency in dynamic work environments.
Overview
2
2
years of professional experience
Work History
Usher
THA and Richard Attias & Associates
11.2023 - 12.2023
- Provided information regarding events, facilities, and services
- Assisted with seating patrons in a courteous and efficient manner
- Ensured that emergency exits were not blocked or obstructed
- Maintained order throughout the event venue
Data Entry Operator
NEOM EXHIBITION (The Line Experience) By Golden Events
06.2023 - 11.2023
- Maintained confidentiality when handling sensitive information from customers
- Created and maintained detailed records of all data entry activities to ensure accuracy
- Inputted customer data into computer database accurately and quickly
- Created spreadsheets to track customer orders and shipping information
Stagehand
Sela And New Rise For Formula 1 Saudi Arabian GP
08.2023 - 10.2023
- Loaded and unloaded equipment from trucks
- Organized tools and supplies for use during production
- Conducted safety checks of all stage props prior to performance start time
- Performed pre-flight checks to ensure the drone was ready for operation
- Collaborated with other team members to develop new strategies for using drones in various operations
Crowd Controller
Middle Beast By Event Labs
12.2022 - 12.2022
- Provided a safe and secure environment for patrons in the venue
- Monitored patron behavior to identify potential issues before they escalated into incidents
- Intervened in situations as necessary to maintain order and protect people from harm
- Interacted professionally with law enforcement personnel when necessary
Guest Management Staff
Riyadh International Book Fair By Team Shine
09.2022 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Identified needs of guests promptly and efficiently
Call Center Representative
STC
01.2022 - 03.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Retail Worker
Walmart
10.2023 - 11.2023
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
Education
Bachelor of Science - Software Engineering
RMIT University
Melbourne, VIC03.2028
Foundation - Engineering
RMIT University
Melbourne, VIC11.2024
High School Diploma -
Bangladesh International School
06.2022
Skills
- Creative Solutions
- Error Identification
- Ticket Checking
- Store maintenance
- Professional Appearance
- Stage Shows
- Security Awareness
- Order Processing
- Report Preparation
- Customer Service
- Payment Processing
- Stage Assistance
Languages
English
Arabic
Bengali
Certification
Timeline
Usher
THA and Richard Attias & Associates
11.2023 - 12.2023
Retail Worker
Walmart
10.2023 - 11.2023
Stagehand
Sela And New Rise For Formula 1 Saudi Arabian GP
08.2023 - 10.2023
Data Entry Operator
NEOM EXHIBITION (The Line Experience) By Golden Events
06.2023 - 11.2023
Crowd Controller
Middle Beast By Event Labs
12.2022 - 12.2022
Guest Management Staff
Riyadh International Book Fair By Team Shine
09.2022 - 10.2022
Call Center Representative
STC
01.2022 - 03.2023
Bachelor of Science - Software Engineering
RMIT University
Foundation - Engineering
RMIT University
High School Diploma -
Bangladesh International School
Similar Profiles
Jacob WilkinsonJacob Wilkinson
Production Manager at Richard Attias and AssociatesProduction Manager at Richard Attias and Associates
Dylan PfaffDylan Pfaff
Welder at Richard R Pucci and AssociatesWelder at Richard R Pucci and Associates
Juan YavelJuan Yavel
Assistant Office Manager at Richard Yavel AssociatesAssistant Office Manager at Richard Yavel Associates