Murtaza Mohammadi
CAIRNS INTERNATIONAL PULLMAN
Cairns,QLD
Summary
Dedicated hospitality professional with a strong customer service focus and attention to detail. Proven ability to enhance guest experiences through effective teamwork and problem-solving.
3
Languages
3
years of professional experience
Work History
Hospitality Team Member
2 Years 11 Months- Delivered exceptional guest service, ensuring a welcoming atmosphere for all patrons.
- Collaborated with team members to efficiently manage high-volume service periods.
- Implemented feedback mechanisms to enhance guest satisfaction and service experience.
- Assisted in maintaining cleanliness and organization of dining and common areas.
- Delivered exceptional customer service to enhance guest experiences.
- Collaborated with team members to maintain cleanliness and organization throughout the facility.
- Assisted in training new staff on operational procedures and service standards.
- Streamlined check-in processes to improve efficiency and reduce wait times for guests.
- Coordinated with kitchen staff to ensure timely food service and quality control.
- Implemented feedback systems to gather guest insights for continuous improvement initiatives.
- Mentored junior team members, fostering a collaborative and high-performing work environment.
- Analyzed guest feedback trends to develop actionable strategies for enhancing service delivery.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
CABINET BEANCH TOP MAKER
3 Years 1 Month- Demonstrated self-motivation by taking initiative in tasks and projects.
- Adapted quickly to fast-paced work environments to meet demands.
- Collaborated with teams while also completing independent tasks successfully.
- Demonstrated quick learning and adaptability in various job roles.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma
Skills
Food safety awareness
Customer service focus
Guest engagement
Daily checklists
Cash handling proficiency
Booking management
Transaction processing
Billing procedures
Customer service
Attention to detail
Strong teamwork
Collaborative teamwork
Staff training
Team leadership
Problem-solving
Self-starter
Time efficiency
Networking skills
Accounts receivable
Reliability and punctuality
Initiative and Self-motivation
Accomplishments
.
Languages
English
Professional Working
Persian
Native or Bilingual
DARI
Native or Bilingual
Timeline
Hospitality Team Member
CAIRNS INTERNATIONAL PULLMAN
09.2023 - 08.2026
CABINET BEANCH TOP MAKER
PROFORM TOPS
07.2023 - 08.2026
KAMRG HIGTH SCHOOL
High School Diploma
PR VISA
PERMANENTE RESADENT VISA