Mushfikur Rahman Safa
Rockdale,NSW
Summary
Energetic and reliable customer service professional with strong experience in food service, retail operations, and team collaboration. Proven track record of delivering excellent customer experiences, ensuring product quality, and managing stock efficiently. Adaptable, quick to learn, and dedicated to maintaining high standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Fresh Convenience Team Member
Woolworths Supermarket
11.2023 - Current
- Delivered high-level customer service by engaging with customers, assisting in product location, and maintaining knowledge of fresh convenience items
- Managed stock levels, ensuring that shelves were properly stocked, displayed, and maintained in compliance with food safety standards
- Played an integral role in streamlining the stock replenishment process, contributing to team efficiency
- Supported daily operations, assisting in inventory checks and minimizing stock shortages by coordinating with different teams.
Team Member
Guzman y Gomez, Penrith
09.2023 - 10.2023
- Actively engaged in food preparation, ensuring high standards of hygiene and quality
- Delivered customer-focused service, responding promptly to inquiries and ensuring a positive customer experience
- Maintained the cleanliness of the dining and food preparation areas, adhering to health and safety regulations.
In Plant Officer
Beximco Pharmaceuticals Ltd
06.2022 - 02.2023
- Assisted in day-to-day manufacturing operations and quality control procedures.
- Gained hands-on experience with pharmaceutical production equipment and machinery.
- Supported in monitoring and maintaining standard operating procedures (SOPs).
- Participated in quality assurance testing and ensured compliance with GMP standards
Research Assistant
North South University
12.2021 - 12.2022
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organised research materials, maintaining a well-ordered workspace conducive to productivity.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output; managed two projects during this period.
Hospital Pharmacist
Popular Diagnostic Center LTD
05.2022 - 07.2022
- Provided comprehensive patient care, focusing on safe drug dispensing and advising on pharmaceutical therapies
- Implemented First-In-First-Out (FIFO) stock management, ensuring the availability of essential drugs and reducing wastage
- Conducted medication reviews and provided patient counseling on proper usage, contributing to improved patient outcomes.
Merchandising Assistant
Leading Mark Enterprise
01.2021 - 05.2021
- Assisted in inventory and procurement management, ensuring product availability and timely ordering from vendors
- Coordinated with suppliers, ensuring high-quality products were delivered according to schedule
- Handled product catalog updates and assisted in sales strategies to promote key merchandise.
Education
Master of Science - Medical Biotechnology
University of Technology Sydney
Sydney, NSW08.2025
Bachelor of Science - Pharmacy
North South University
Dhaka, Bangladesh02.2023
Skills
- Quality Control & Assurance
- Inventory & Stock Management
- Time Management
- Patient Counseling
- Customer Service
- Scheduling & Coordination
- Problem-Solving
- Safety understanding
- Collaboration and Teamwork
- Goal Setting and Achievement
- Training and mentoring
Languages
English
Bengali
Hindi
Certifcation
RSA & RCG Certificate
Availability
- Mon: 8 am-3 pm | Tue: All day | Wed: 8 am-4 pm | Thu: All day | Fri: N/A | Sat: All day | Sun: 8 am-3 pm
Timeline
Fresh Convenience Team Member
Woolworths Supermarket
11.2023 - Current
Team Member
Guzman y Gomez, Penrith
09.2023 - 10.2023
In Plant Officer
Beximco Pharmaceuticals Ltd
06.2022 - 02.2023
Hospital Pharmacist
Popular Diagnostic Center LTD
05.2022 - 07.2022
Research Assistant
North South University
12.2021 - 12.2022
Merchandising Assistant
Leading Mark Enterprise
01.2021 - 05.2021
Master of Science - Medical Biotechnology
University of Technology Sydney
Bachelor of Science - Pharmacy
North South University
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