Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valentine Rose

Melbourne,VIC

Summary

Adept at elevating customer experiences, I honed my skills in complaint resolution and sales expertise at companies like Dangerfield. Known for quickly mastering tasks, I boosted team performance and sales outcomes through proactive service and effective communication, showcasing my ability to lead and innovate in fast-paced retail environments.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Fresh Convenience Team Member

Woolworths Group
08.2024 - Current
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted with inventory counts and stocking of merchandise.

Shift Supervisor

Baker's Delight
06.2024 - 10.2024
  • Completed store closing procedures including cleaning duties and banking duties.
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Helped store meet standards of service and quality in daily operations.
  • Processed sales through a POS using cash/eftpos.

Guest Experience Attendant

Kingpin Arcade and Bowling
08.2023 - Current
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Developed and maintained strong relationships with guests to increase loyalty, trust and satisfaction.
  • Running laser tag/managing laser tag/activity bookings.

Retail Sales Assistant

Dangerfield
05.2023 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Open and close store independently and prepare nightly bank drop for manager.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

Bachelor of Criminology -

Victoria University
City Campus

Bachelor of Arts - Music

Collarts
Brunswick, VIC
01.2024

Skills

  • Customer Service
  • Equipment Operation
  • Cash Handling
  • Complaint resolution
  • Cleaning
  • Sales expertise

Certification

Responsible Service of Alcohol Certificate - William Angliss Insitute 2022 (exp. 2025)

Timeline

Fresh Convenience Team Member

Woolworths Group
08.2024 - Current

Shift Supervisor

Baker's Delight
06.2024 - 10.2024

Guest Experience Attendant

Kingpin Arcade and Bowling
08.2023 - Current

Retail Sales Assistant

Dangerfield
05.2023 - Current

Bachelor of Criminology -

Victoria University

Bachelor of Arts - Music

Collarts

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Valentine Rose