Beena Beena
Leopold,VIC
Summary
To obtain a job and perform my duties with full dedication. Aiding to attain the highest level of customer experience. Excellent communicator with strong interpersonal skills coupled with the ability in building and maintaining healthy relationships with team members towards the attainment of set goals.
Overview
2026
2026
years of professional experience
Work History
Front of House Staff Member
Dosa Hut Geelong and Taste Kitchen Geelong
Geelong
- Work experience as waitress in Dosa Hut Geelong
Kitchen Hand
Biryani King Geelong
Geelong
- Worked as kitchen hand in Biryani King Geelong
Barista
Blax Coffee Specialty Roasters
Leopold, VIC
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Year 12 - undefined
Certificate 3 in Commercial Cookery
National Training College of Australia
Skills
- Time management, Strong communication skills
- Team management and leadership
- Self-motivated
- Strategic planning
- Effective decision making
- Strong work Ethic
- Customer Service
- Process Improvement
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Blax Coffee Specialty Roasters
05.2023 - Current
Kitchen Hand
Biryani King Geelong
Year 12 - undefined
Front of House Staff Member
Dosa Hut Geelong and Taste Kitchen Geelong
Certificate 3 in Commercial Cookery
National Training College of Australia