Summary
Overview
Work History
Education
Skills
Timeline
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(Billy) Sokunmonyratanaksak Seng

Summary

Dynamic and results-driven professional with diverse experience across hospitality, fashion retail, and food production. Skilled in customer service, communication, multitasking, and team collaboration, with a strong focus on delivering high-quality results in fast-paced environments. Proven ability to enhance guest satisfaction, manage inventory, ensure cleanliness, and support seamless operations. Reliable, adaptable, and committed to creating positive experiences, whether mixing beverages, assisting shoppers, or maintaining food safety standards.

Overview

3
3
years of professional experience

Work History

Front of House Staff Member

Happy Lamb Hotpot
01.2022 - 12.2022
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
  • Cleaned and organised kitchen, dining and service areas.

Fashion Retail Assistant

Zando Cambodia
10.2022 - 12.2023
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Maintained visual merchandising standards to optimise store presentation and product visibility.
  • Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
  • Assisted in inventory management, efficiently processing shipments, stocking shelves, and conducting regular stock counts.

Arcade Attendant

IPlay Australia Fun Crew PTY LTD
01.2024 - 09.2024
  • Handled cash transactions accurately, ensuring proper financial procedures were followed.
  • Maintained cleanliness and organisation of arcade area to ensure a welcoming environment.
  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
  • Ensured smooth daily operations by opening and closing the arcade according to established procedures, maintaining consistent hours of operation for guests.

Bartender

Jimmy's Bar
01.2024 - 12.2024
  • Crafted and served beverages to enhance customer experience.
  • Maintained cleanliness and organisation of bar area to ensure compliance with health regulations.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Food Production Worker

Koshi Sushi Factory
12.2024 - Current
  • Monitored production processes to ensure quality standards were met consistently.
  • Collaborated with team members to streamline workflow and improve efficiency.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.

Education

Bachelor of Arts (Pathway To Teaching) -

Western International School
Phnom Penh, Cambodia
02-2023

Bachelor of Arts (Pathway To Teaching) -

Western Sydney University
Sydney, NSW
02-2027

Skills

  • Hand-eye coordination
  • Retail sales customer service
  • Inventory management
  • Teamwork and collaboration
  • Time management
  • Strong communication and interpersonal skills
  • Strong multitasking
  • Cleanliness and hygiene

Timeline

Food Production Worker

Koshi Sushi Factory
12.2024 - Current

Arcade Attendant

IPlay Australia Fun Crew PTY LTD
01.2024 - 09.2024

Bartender

Jimmy's Bar
01.2024 - 12.2024

Fashion Retail Assistant

Zando Cambodia
10.2022 - 12.2023

Front of House Staff Member

Happy Lamb Hotpot
01.2022 - 12.2022

Bachelor of Arts (Pathway To Teaching) -

Western International School

Bachelor of Arts (Pathway To Teaching) -

Western Sydney University
(Billy) Sokunmonyratanaksak Seng