Muskan Jingala
Melbourne,Australia
Summary
Dynamic professional with a proven track record at Johnson Controls, excelling in cash application processes and achieving 99% error reduction. Skilled in financial analysis and customer service, leveraging ERP systems and advanced Excel tools to enhance operational efficiency. Committed to delivering results through effective team collaboration and strategic problem-solving.
Overview
5
5
years of professional experience
Work History
Retail Food and Beverage Assistant
Delaware North
Melbourne, VIC
03.2024 - Current
- Achieved high customer satisfaction through exceptional service delivery in fast-paced dining environment.
- Managed food and beverage preparation, ensuring strict adherence to quality standards.
- Handled billing and invoicing processes with precision and efficiency.
- Communicated effectively with customers to improve overall experience.
- Tracked stock levels and ordered supplies to support inventory management.
- Organized kitchen workstations for optimal efficiency in operations.
- Maintained inventory levels and organized supplies to streamline workflow.
OSCH Educator
Randstad Education
Melbourne, VIC
03.2024 - Current
- Assisted with session planning and maintained accurate records, adhering to quality and compliance standards.
- Achievements/Tasks: Organized educational games that promote social interaction and learning.
- Assisted in developing and implementing daily routines, such as snack time and outdoor playtime.
- Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
- Supervised and engaged children in daily activities and playtime.
- Assisted with meal preparation and ensured proper nutrition for children.
Business Analyst (Internship)
World Vision
06.2024 - 10.2024
- Worked in a team of 8 to analyze World Vision Australia's Bounce Back campaign data to improve donor retention and engagement
- Collaborated with eight-member team to analyze Bounce Back campaign data, enhancing donor retention.
- Developed Power BI visualizations to present insights on donor behavior and channel effectiveness.
- Constructed Random Forest model achieving 77.42% accuracy for predicting donor communication preferences.
- Applied K-Means clustering to categorize donors into six behavioral groups for targeted strategies.
- Utilized Recurrent Neural Network to project donation growth, increasing forecasting accuracy through outlier removal.
- Delivered strategic recommendations for optimizing communication channels and donation targeting.
Customer Service Executive
Link Group
Melbourne, VIC
03.2023 - 08.2023
- Delivered efficient customer support for superannuation, retirement planning, and account issues.
- Assisted customers with inquiries through phone and email channels.
- Guided members in account creation and detail updates.
- Maintained accurate customer records in CRM systems to enhance data access.
- Raised tickets to appropriate teams for payment-related issues.
- Supported clients in managing documentation for SMSF transitions and investment selections.
- Ensured compliance with KPIs and SLAs while managing inbound and outbound calls.
Cash Application Executive (Accounts receivable)
Johnson Controls
Gurugram
01.2022 - 01.2023
- Utilized BAAN and Oracle ERP for payment applications maintaining SLA and KPI
- Carried out Knowledge transfer and process transformation by collaborating with off-shore team
- Created Process Maps and Sop's to ensure clarity in daily operations
- Maintained proper records of process documentation, Issue logs , templates and MOM's
- Trained the onshore Team members on payment processing.
- Oversaw cash application processes, including timely allocation of payments amongst team.
- Application of different mode of payments like CHECKS and EFT’s.
- Coordinated with internal teams to resolve payment-related inquiries and improve payment accuracy.
- Reduced errors to 99% exceeding the SLA's
- Achievements/Tasks
Cash Application Executive (Accounts receivable)
Accenture
Noida
11.2020 - 01.2022
- Managed cash application processes, ensuring accurate posting of payments and reconciliation of accounts.
- Collaborated with cross-functional teams to troubleshoot payment-related issues and improve process efficiency.
- Utilized ERP SAP and advanced Excel tools like pivot tables and VLOOKUP to streamline cash application.
- Worked on multiple payment channels including EFT, cheques, credit cards, and wire.
- Achievements/Tasks
Education
Master of Business Analytics -
Deakin University
Melbourne, VIC06.2025
Bachelor of Commerce - Accounting And Finance
Gargi College, University of Delhi
Delhi, India07-2019
Skills
- Financial accounting and analysis
- Financial modeling
- Customer service and support
- Team collaboration
- Order-to-cash process
- Invoice processing
- ERP system proficiency
- Microsoft Office Suite
- SAP and Oracle ERP experience
- SQL proficiency
- Power BI tools expertise
Languages
ENGLISH
HINDI
Timeline
Business Analyst (Internship)
World Vision
06.2024 - 10.2024
Retail Food and Beverage Assistant
Delaware North
03.2024 - Current
OSCH Educator
Randstad Education
03.2024 - Current
Customer Service Executive
Link Group
03.2023 - 08.2023
Cash Application Executive (Accounts receivable)
Johnson Controls
01.2022 - 01.2023
Cash Application Executive (Accounts receivable)
Accenture
11.2020 - 01.2022
Master of Business Analytics -
Deakin University
Bachelor of Commerce - Accounting And Finance
Gargi College, University of Delhi
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