Muskan Taneja
Parkside,Australia
Summary
To use my customer relationship and student support skills gained from diverse roles at Chisholm Institute, Salford College, and Wellsprings for Women to engage with and support individuals, enhancing their experience and fostering a positive, inclusive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Academic and Wellbeing Officer
Salford College
01.2021 - 02.2025
- Assist students with academic planning, course selection, and study skills.
- Monitor academic progress and provide guidance for students at risk.
- Liaise with academic staff to coordinate support for individual student needs.
- Help students understand institutional policies, deadlines, and academic resources.
- Provided holistic support to students including emotional, academic, and personal guidance.
Student Ambassador
Chisholm Institute
01.2021 - 12.2021
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Contributed to higher student satisfaction rates, actively participating in quality improvement initiatives.
Case Worker
Wellsprings for Women
08.2020 - 11.2021
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
Education
Bachelor of Community Mental Health, Alcohol and Other Drugs -
Chisholm Institute
01.2021
Senior Secondary Certificate - Medical Stream
CBSE Board
01.2018
Skills
- Student & Community Engagement
- Customer Service & Enquiry Management
- Counselling & Emotional Support
- Workshop Facilitation & Event Support
- Conflict Resolution & Mediation
- Communication (Written & Verbal)
- Record Keeping & Confidentiality
- Bilingual: English & Indian Languages
- Adaptable
- Efficient
- Dependable
- Cultural awareness
Certification
EDVOS Training – Family Violence Prevention: Gender Equity, 2021
Personal Information
Date of Birth: 01/24/00
Hobbies and Interests
- Writing
- Photography
- Dancing
- Poetry
- Drama
- Gardening
Special Achievements And Awards
- Nominated for Higher Education Student of the Year (2020)
- Elected as Student Representative by peers (2020)
- Appointed as Student Ambassador (2021)
Timeline
Student Academic and Wellbeing Officer
Salford College
01.2021 - 02.2025
Student Ambassador
Chisholm Institute
01.2021 - 12.2021
Case Worker
Wellsprings for Women
08.2020 - 11.2021
Senior Secondary Certificate - Medical Stream
CBSE Board
Bachelor of Community Mental Health, Alcohol and Other Drugs -
Chisholm Institute
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