Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Muthoni Githinji

Eynesbury

Summary

I’m a motivated retail sales professional with a strong track record of increasing sales and building customer loyalty by delivering personalised service. I’m quick to understand customer needs, confident in recommending suitable products, and experienced in upselling to meet sales targets. I bring a positive, professional attitude to every interaction and am committed to creating a great customer experience, whether it’s answering questions or finalising a sale.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Worker

JD Sports
12.2021 - Current
  • Maximizing sales through excellent selling skills and product knowledge
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations
  • Streamlined inventory management for improved product availability and reduced stock discrepancies
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment

Warehouse Assistant

THG Beauty
10.2023 - 05.2025
  • Coordinated stock rotation and inventory updates to support operational accuracy
  • Implemented a streamlined pick-packing workflow, enhancing order fulfilment speed
  • Supported logistics teams in ensuring packaging compliance and shipment deadlines were met
  • Adherence to workplace health and safety protocols while ensuring compliance with manual handling and hazard Identification requirements

Barista/Server

Aquapulse
01.2022 - 01.2024
  • Maximised table turnover rate by efficiently managing reservations and seating arrangements
  • Maintained a clean and orderly dining area for an enjoyable guest experience
  • Cultivated a welcoming atmosphere by actively engaging with customers, enhancing their overall dining experience and fostering repeat visits
  • Managed daily cash handling and till reconciliation to ensure accurate financial transactions

Retail Worker

Kmart
12.2020 - 01.2022
  • Maintained a clean and organised sales floor, enhancing the overall shopping experience for customers
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth
  • Promptly and efficiently followed directions and supported the line manager

Education

Bachelor of Construction Management Honours -

Deakin University
Melbourne, VIC
03.2025

Diploma of Construction Management - undefined

Deakin University
Melbourne, VIC
01.2024

Victorian Certificate of Education - undefined

Heathdale Christian College
Melbourne, VIC
11.2021

Skills

  • Team Collaboration
  • Microsoft Office
  • Strategic Planning
  • Budget Management
  • Data Analysis
  • Customer Service
  • Inventory Management

Certification

  • White Card Certification
  • First Aid & CPR Certification
  • Food Safety Certificate

Languages

English (Native)
Swahili (Native)

Timeline

Warehouse Assistant

THG Beauty
10.2023 - 05.2025

Barista/Server

Aquapulse
01.2022 - 01.2024

Retail Worker

JD Sports
12.2021 - Current

Retail Worker

Kmart
12.2020 - 01.2022

Diploma of Construction Management - undefined

Deakin University

Victorian Certificate of Education - undefined

Heathdale Christian College

Bachelor of Construction Management Honours -

Deakin University

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Muthoni Githinji