MY CHU
Chadstone,VIC
Summary
I am a self- motivated and dedicated customer service officer with an excellent work ethic, and an ability to learn and adapt well in a fast-paced, high-pressure environment.
In my current role, I have become accomplished at utilizing several platforms to maximize the efficiency in my duties. With a strong passion for numbers and technology, excellent attention to detail, and strong analytical skills developed further in my previous role as a tax accountant, as well as in my current role, I manually generate account balance for Defined Benefit accounts and check the work from my colleagues.
Having 6 years of experience in customer service, I brought high level interpersonal skills to ensure delivery of the first class customer experience. I am driven and hard-working, rewarding the fact that I was promoted to become supervisor in my previous role and succeeded in leading a diverse team to achieve KPIs.
Proficiency in using Excel and Microsoft Office Suite.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer
LINK GROUP
Melbourne, VIC
05.2023 - Current
- Provided a high level of customer service through open and timely communication to Hostplus and former Maritime Super members, pension members and employers.
- Ensured quality and accuracy in all correspondence to members and colleagues.
- Assisted members in checking their applications to ensure they meet the company's policies and procedures.
- Assisted Team Leaders in managing cases by liaising with members and other internal departments within the given time to ensure the outcome requirements are met.
- Worked closely with the Defined Benefit Operations team and the Transition team during the transition with Maritime Super as well as after the merger to assist former Maritime Super members.
- Manually generated balance quotes and prepared letters to send to Defined Benefit members.
- Assisted colleagues with their queries on various topics.
- Prepared the request documents to print and post to members.
Graduate Accountant
Mc Bain Mc Cartin& Co
Deepdene, VIC
09.2022 - 05.2023
- Prepared and finalized Financial Statement and Income Tax Return for businesses and individuals:
- Completed 16 individual Tax Returns in my second month working
- Utilized CCH iFirm, Computershare, Link market services, and the ATO websites in the preparation of tax returns
- Performed capital gains/loss calculations across a variety of asset classes including shares and property
- Performed Div 7
- Maintained fixed asset register.
- Liaised with partners, clients to obtain more information to complete the tax return process.
Floor Supervisor
Zara, Chadstone Shopping Centre
Chadstone, VIC
05.2022 - 09.2022
- Arranged and published schedules for the crew; prepared daily reports
- Data entry: maintained staff, inventory databases
- Solved issues relating to customers, staffing, stock, money
- Cashing up: counted and checked all the money taken at the end of day; reconciliation discrepancies
- Allocated tasks for team members assisted Department
- Manager with supervising staff; ensured high performance from floor staff
- Coached employees and trained them on methods for handling various aspects of sales to meet operational targets, manage complicated issues, and to deal with difficult customers
- Offered hands-on assistance to customers, assessed needs, and maintaining current knowledge of consumer preferences.
Sale Assistant (Full-Time)
ZARA
10.2021 - 06.2022
Sale Assistant (Casual)
ZARA
Chadstone, VIC
11.2020 - 10.2021
- Organized merchandises on shop floor
- Assisted customers, giving customer advice on fashion
- Ensured the store's cleanliness and tidiness
- Unpacked, processed, and organized merchandise on the stockroom, placed the products on the shop floor
- Received and delivered merchandise requests from stockroom to the floor.
Assistant and Cashier, Assistant Florist
MarketPlace Fresh, Highpoint Shopping
Maribyrnong, VIC
11.2016 - 03.2021
- Processed transactions, cashed up the register
- Prepared displays of groceries and flowers, prepared bouquets of flowers
- Dealt with customer queries and complaints, stocktaking
- Closing the store and cleaning
- Arranged orders for restocking of goods.
Retail Assistant
PaperKite, Highpoint Shopping Centre
06.2018 - 11.2018
- Maintained store appearance and stock
- Answered customer queries
- Processed sales, refunds, and exchanges
- Processed new stock
- Opened and closed the store.
Education
Bachelor of Accounting - Accounting
Holmes Institute
Melbourne, VIC08.2021
Diploma of Business - Business Management
Holmes Institute
11.2018
Skills
- Analytical
- Critical thinking
- Data analysis
- Leadership
- Problem solving
- Customer Support
- Customer service
- Attention to details
- Decision Making
- Product Knowledge
- Telephone Etiquette
Certification
VOLUNTEERING
Cancer Council Daffodil Day 2019
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Timeline
Customer Service Officer
LINK GROUP
05.2023 - Current
Graduate Accountant
Mc Bain Mc Cartin& Co
09.2022 - 05.2023
Floor Supervisor
Zara, Chadstone Shopping Centre
05.2022 - 09.2022
Sale Assistant (Full-Time)
ZARA
10.2021 - 06.2022
Sale Assistant (Casual)
ZARA
11.2020 - 10.2021
Retail Assistant
PaperKite, Highpoint Shopping Centre
06.2018 - 11.2018
Assistant and Cashier, Assistant Florist
MarketPlace Fresh, Highpoint Shopping
11.2016 - 03.2021
Bachelor of Accounting - Accounting
Holmes Institute
Diploma of Business - Business Management
Holmes Institute