Mya Abdulrazzaq
Manning,WA
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations. Flexible with upbeat demeanour and commitment to client satisfaction.
Overview
4
4
years of professional experience
Work History
Hospitality Manager
Shesh Besh
03.2020 - 10.2023
- Increased customer service ratings significantly through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Greeted guests upon arrival and offered assistance.
- Maintained consistent positive customer feedback.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Worked as a waitress
Administrative Assistant
Ha-Dec Group
06.2022 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Dentistry - Dentistry
Curtin University
Perth, WA11.2026
Skills
- Guest Communication
- Front Desk Management
- Social Media Networking
- Flexible Schedule
- Relationship Building
- Hospitality Best Practices
- Client Relationship Management
- Extremely Friendly Customer Service
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Ha-Dec Group
06.2022 - 09.2023
Hospitality Manager
Shesh Besh
03.2020 - 10.2023
Bachelor of Dentistry - Dentistry
Curtin University
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