Mya-Rose Cruse
Mermaid Beach,Australia
Summary
Friendly and reliable candidate skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
4
4
years of professional experience
Work History
Food and Beverage Assistant
Kurrawa Surf Club
04.2024 - Current
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Demonstrated flexibility by adapting to changing schedules, covering shifts when necessary, and providing seamless support during periods of staff shortages.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Maintained composure and work quality while under stress.
Shift Manager
KFC Restaurant
07.2023 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Processed customer orders promptly to increase customer satisfaction
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Shift cook
- Tracked receipts, employee hours, and inventory movements.
Sales Assistant
KFC Restaurant
01.2020 - 07.2023
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Maintained high levels of cleanliness through restaurant during shift
- Shift cook
Education
Dual Diploma - Beauty Therapy And Salon Management
The French Beauty Academy
Robina, QLD04.2025
Certificate I - Food Safety
KFC
Gold Coast06.2023
Grade 12 Graduate -
Silkwood School
Robina, QLD12.2022
Certificate III - Hospitality
CFL Traineeships
Gold Coast, QLD01.2022
Skills
- Food safety knowledge
- Flexible scheduling
- Organizational abilities
- Staff Training and Development
- Adaptability and Resilience
- Order processing accuracy
- Sanitation Standards Compliance
- Table setting techniques
- Guest Services
- Food Preparation
- Kitchen Support
- Sanitation Standards
- Staff Leadership
- Inventory Management
References
Troy Jackson Store manager 0403 400 362
Melinda Whalley Assistant manager 0420 987 169
Timeline
Food and Beverage Assistant
Kurrawa Surf Club
04.2024 - Current
Shift Manager
KFC Restaurant
07.2023 - 03.2024
Sales Assistant
KFC Restaurant
01.2020 - 07.2023
Dual Diploma - Beauty Therapy And Salon Management
The French Beauty Academy
Certificate I - Food Safety
KFC
Grade 12 Graduate -
Silkwood School
Certificate III - Hospitality
CFL Traineeships
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