Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mya El Afchal

Lidcombe,NSW

Summary

Hardworking and motivated individual with experience at Woolworths and the Harvey Norman flagship store, demonstrating strong skills in customer service, teamwork, and time management. Currently in the second year of a Bachelor of Occupational Therapy, developing a solid foundation in client care, rehabilitation, and healthcare support. Passionate about helping others, and committed to continuous learning and professional growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Supervisor

Woolworths Chullora
Chullora
01.2019 - 06.2025
  • Provided exceptional customer service and resolved customer concerns promptly.
  • Supervised and trained staff, supporting team performance and development.
  • Managed daily operations, including cash handling, stock control, and merchandising.
  • Maintained a fast-paced, organized work environment, and met sales targets through effective upselling and promotions.

Salesperson/Cashier

Harvey Norman Auburn Flagship
Auburn
12.2021 - Current
  • Process sales, refunds, and exchanges using the POS system with accuracy and efficiency.
  • Deliver personalized customer service to support purchasing decisions, and build loyalty.
  • Consistently meet or exceed individual and team sales targets, and KPIs.
  • Promote add-on products, warranties, and current offers to maximize sales outcomes.
  • Maintain a clean and organised work area, including displays and checkout zones
  • Handle transactions confidently across multiple payment methods, including cash, EFTPOS, and store credit.

Procare group

Placement Experience
Alexandria , NSW
06.2025 - 07.2025
  • Shadowed many different occupational therapists, went to home assessments, and attended a medical conference. Most cases were CTP or RWL cases.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Provided quotes for equipment for clients to make their daily routines easier.

Allied X Kingsgrove

Placement experience
Kingsgrove, NSW
08.2025 - 10.2025
  • Shadowed occupational therapists working with both pediatric and adult clients.
  • 6-week placement with a project. Completed a project based on Supported Independent Living.
  • Created therapy resources and tools for OTs to use during client sessions.
  • Observed OTs with clients' parents, and caregivers to support therapy planning and progress.
  • Attended workplace meetings to observe team collaboration and case discussions.
  • Gained insight into different NDIS funding packages and their impact on service delivery.

Education

HSC -

Birrong Girls High School
01.2021

Bachelor - Occupational Therapy

Western Sydney University

Skills

  • Hardworking and motivated with experience at Woolworths and Harvey Norman flagship store
  • Strong skills in customer service, communication, and teamwork
  • Proficient in multitasking, problem-solving, and working in fast-paced environments
  • Currently in 2nd year of Bachelor of Occupational Therapy
  • Developing knowledge in client care, rehabilitation, and healthcare support
  • Organised, reliable, and committed to ongoing learning and professional growth

  • Clinical documentation
  • Team collaboration
  • Patient assessments

Certification

  • First Aid Certificate
  • Working with children's check
  • Police check
  • NDIS screening check
  • High school certificate

References

  • John, El Masri | Harvey Norman franchisee| john.elmasri@au.harveynorman.com | 0406 258 855
  • Nikki Jethaliya |Customer service manager, Woolworths | nikki.jeth@gmail.com | 0433 149 620

Timeline

Allied X Kingsgrove

Placement experience
08.2025 - 10.2025

Procare group

Placement Experience
06.2025 - 07.2025

Salesperson/Cashier

Harvey Norman Auburn Flagship
12.2021 - Current

Service Supervisor

Woolworths Chullora
01.2019 - 06.2025

HSC -

Birrong Girls High School

Bachelor - Occupational Therapy

Western Sydney University

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Mya El Afchal