Mya McDonald
Campsie,Australia
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Koko Black
Strand Arcade, Sydney
05.2023 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised my team to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted in recruiting, hiring and training of team members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Bubble Tea Barista
The Little Cha
Lake Haven, NSW, Australia
04.2022 - 02.2023
- My role in this job is to represent Little Cha through producing quality drinks while managing a high volume store with composure and efficiency
- I interact with hundreds of customers daily which has improved my skill set towards customer service, adapting to unpredictable situations and up selling our products
- I was a store supervisor temporarily for a month and managed stocktake, weekly orders, rostering my employees and managing the store in a friendly and thorough manner.
Food Server
Cold Rock Ice
Wyee, NSW, Australia
07.2020 - 10.2020
- Completed cleaning duties by sweeping and mopping floors, vacuuming ect
- Minimized customer wait times by taking and filling large volume of orders each day
- Implemented sanitary food handling, holding and service protocols
- Stocked server areas with supplies before, during and after shifts
- Provided service to high volume of daily customers
Education
Diploma of Screen And Media - Film in Screen And Media
Academy of Film Theatre And Television
Sydney, NSW11.2021
High School Diploma -
Lakes Grammar An Anglican School
Warnervale, NSW10.2020
Skills
- Visual Merchandising
- Fantastic customer service
- Product organization
- Up selling and achieving sale targets
- Adaptive team player
- Dependable and reliable
- Cash Handling
- Store Management Experience
- Flexible Schedule
- Inventory Management
- Sales Tracking
Certification
RSA, 03/23, 03/28
Eligibletowork
Yes
Awards
Best Customer Service, 12/22, Received best customer service of the year during a work Christmas party at 'Little Cha'.
Personal Information
Willing To Relocate: Anywhere
Accomplishments
Awarded with certificate for 'Best Customer Service' within NSW for Little Cha.
Timeline
Assistant Store Manager
Koko Black
05.2023 - Current
Bubble Tea Barista
The Little Cha
04.2022 - 02.2023
Food Server
Cold Rock Ice
07.2020 - 10.2020
Diploma of Screen And Media - Film in Screen And Media
Academy of Film Theatre And Television
High School Diploma -
Lakes Grammar An Anglican School