Mymy Pham
Melbourne
Summary
- Leadership and Teamwork
- Computer Skills
- Interpersonal Skills
- Creativity
- Adaptability
- Fast Learner
- Microsoft Office
- Ability to work under pressure
- Excellent Customer Service skills
- Time Management Skills
- Excellent Communication
- Multitasking Skills
- Digital Marketing
- Multilingual
Overview
7
7
years of professional experience
1
1
Certification
Work History
FOH Team Member
Industry Beans
Melbourne
10.2025 - 03.2026
- Provided exceptional customer service in a fast-paced café environment.
- Prepared and served high-quality coffee and food items to customers.
- Maintained cleanliness and organization of the front-of-house area.
Store Manager (Temporary Role)
Sharetea
Melbourne
03.2025 - 06.2025
- Managed daily store operations, ensuring smooth workflow and high service standards
- Supervised and trained team of staff, improving efficiency and maintaining motivation
- Oversaw inventory management, stock ordering, and supplier coordination
- Handled customer service, complaints, and feedback to ensure positive customer experience
- Managed cash handling, POS systems, and daily sales reporting
- Turned around underperforming store operations at Sharetea store by driving a consistent increase in monthly sales in just a few months
Supervisor / Front of House (FOH)
Streetfood Fusion Sushi
Frankfurt
04.2019 - 06.2023
- Managed daily restaurant operations and staff scheduling
- Trained and supervised waitstaff to maintain high standard of service
- Handled reservations, customer requests and feedback
- Oversaw inventory management and ordering of supplies
- Assisted with takeaway orders, customer service and payment processing
Reception & Accounting Assistant
HFK Rechtsanwälte
Frankfurt
06.2020 - 09.2021
- Managed Front desk inquiries and greeted clients professionally
- Assisted with document management, invoice tracking and filling
- Coordinated meetings, schedules and office administration
Education
Advanced Diploma of Leadership & Management -
Kent Institute
Melbourne, AustraliaDiploma of Leadership & Management -
Kent Institute
Melbourne, AustraliaHigh School Diploma -
Bertolt Brecht Schule
Darmstadt, GermanySkills
- Leadership and Teamwork
- Computer Skills
- Interpersonal Skills
- Creativity
- Adaptability
- Fast Learner
- Microsoft Office
- Ability to work under pressure
- Excellent Customer Service skills
- Time Management Skills
- Excellent Communication
- Multitasking Skills
- Digital Marketing
- Multilingual
Certification
- RSA (Victoria)
- DoFoodSafely Certificate
Languages
- German
- Vietnamese
- English
Timeline
FOH Team Member
Industry Beans
10.2025 - 03.2026
Store Manager (Temporary Role)
Sharetea
03.2025 - 06.2025
Reception & Accounting Assistant
HFK Rechtsanwälte
06.2020 - 09.2021
Supervisor / Front of House (FOH)
Streetfood Fusion Sushi
04.2019 - 06.2023
Advanced Diploma of Leadership & Management -
Kent Institute
Diploma of Leadership & Management -
Kent Institute
High School Diploma -
Bertolt Brecht Schule