MYONIE WORTHINGTON
Caboolture,QLD
Summary
I am passionate about helping people and want to work in an industry where I can continue my customer centricity. I have experience in customer service and team leadership as my current role is a shift manager at McDonalds. I enjoy mentoring and coaching my team to grow and develop in their roles. I also monitor store operations working effectively to SLA’s, assist customers with their ordering needs and resolve any concerns to ensure they are satisfied with their experience.
Overview
5
5
years of professional experience
Work History
Shift Manager
BP North McDonald's
08.2023 - Current
- Monitored store operations and SLA’s are being met at all times
- Monitoring the health and safety of staff
- Ensuring the health and safety of customers
- Managing inventory/stock levels – ordering and receipt of delivering
- Following food safety guidelines and temperature monitoring
- Delegating tasks during shifts to ensure store runs smoothly
- Resolving customer concerns to ensure customers are happy and satisfied
- Coach my team at every opportunity and reward where applicable
- Provide feedback in order to support employee of the month recognition
- Attend upskilling and leadership courses throughout the year for continuous improvement in my role.
Crew Trainer
BP North McDonald's
09.2021 - 08.2023
- Provided coaching and mentoring to new team members
- Worked closely with shift manager to solve problems and handle customer concerns
- Mentored employees to improve performance, food safety, and customer service
- Set positive example for team members by providing high-quality, efficient service
- Established excellent customer service and people skills.
Crew Member
BP North McDonald's
11.2019 - 09.2021
- Worked in all areas of store this includes front area, back area and café
- Qualified barista
- Provided customer service by ensuring orders were correct and delivered in a timely manner.
Education
.. -
McDonald’s Internal Training
08.2023
Queensland Certificate of Education -
Morayfield State High School
11.2022
Certificate II: Community Services -
TAFE Queensland
Caboolture, QLD11.2022
Skills
- Positivity
- People skills
- Interpersonal skills
- Organizational skills
- Adaptability
- Time management
- Collaboration
- Problem solving
- Leadership and Management
- Computer skills
- Customer service and sales skills
- Teamwork
- Communication
- Attention to detail
- Ability to work well under pressure
- Work ethics
References
References available upon request
Timeline
Shift Manager
BP North McDonald's
08.2023 - Current
Crew Trainer
BP North McDonald's
09.2021 - 08.2023
Crew Member
BP North McDonald's
11.2019 - 09.2021
.. -
McDonald’s Internal Training
Queensland Certificate of Education -
Morayfield State High School
Certificate II: Community Services -
TAFE Queensland
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