Nabeel Altaf
Melbourne,VIC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ICT Support Engineer
ITech Clinic PTY Ltd.
09.2021 - Current
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Streamlined software deployment by automating installation processes for various applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, and other threats from laptops and desktop systems
- Provide hardware and software support for end-user devices including, desktop and laptop PCs (Mac and Windows), Android and iOS mobile devices.
Education
Master Degree - Master of Information Technology
Charles Sturt University
Melbourne, VIC09.2019
Skills
- Data Backup and Recovery
- Active Directory
- Network Troubleshooting
- Mobile Device Management
- Problem Solving
- Technical Support
- Windows Server, DNS
- Linux Administration
- Software Installation
Certification
- Certification of AWS
Timeline
ICT Support Engineer
ITech Clinic PTY Ltd.
09.2021 - Current
Master Degree - Master of Information Technology
Charles Sturt University
- Certification of AWS
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