Muzakkir M
Lyons,ACT
Summary
Skilled desktop support with your experience in IT field. Refining workflow process and improving organizational efficiency by utilizing my technical knowledge as ICT support engineer, and looking to further enhance my skills.
Overview
2
2
years of professional experience
Work History
ICT Support Engineer
Gems IT Solutions
Dickson, ACT
04.2022 - 07.2023
- Reviewing and participating in projects that evaluate test and introduced new technology and approaches.
- Providing updates to the customer regarding the problem status when the project completion time for problem resolution changes or if Customer request status.
- Ensuring all tickets are documented with current status, Customer communications, and full description of the problem daily.
- Providing support to the user who report in person to the client by telephone or through desk site visit.
- Configuring workstation and laptops with standard desktop image and install applications, optimism for performance and operation.
- Providing and user troubleshooting and support for client staff on network and desktop printers.
- Performing general system maintenance of hardware servers, operating systems, applications And vulnerability management as a deducted.
- Monitoring system, performance network traffic and infrastructure for network maintenance.
- Providing remote and on site and user troubleshooting and support for client staffing deck of laptop applications and operations.
- Assisting in testing, upgrading and installing new software, hardware and servers .
Network Administrator
Corroboree ICT
Fyshwick, ACT
08.2021 - 11.2021
- Applying virtualization technologies;
Routing/switching, secure gateways and Proxies; - Administering WAN/MAN (DMVPN, ADVPM, SDWAN
Installations and de-installations of hardware and/or software; - Network management software and tools to investigate and diagnose network
problems, collect performance statistics and create reports; - Applying knowledge of Microsoft products including, but not limited to, Windows
7/8/10, Windows 2003/2008 R2/2012 R2 server, including Active Directory, Exchange; - Configuring TCP/IP & Networking knowledge
Desktop Support Engineer
Ignite ( Services Australia )
Tuggeranong, ACT
03.2021 - 05.2021
- First point of contact for all IT Related issues and responding to IT tickets raised by the clients.
- Deploying new computer and laptops to the clients
- Experience in troubleshooting and maintenance of computers, laptops and servers.
- Integration of hardware, installing updates and patches and installation of software applications
- Data centre design experience, installing and configuring Network Devices in a Data Centre including patching the cables in the Patch Panel.
- Documentation of incident and resolution information in Remedy tracking system.
- Create, modify, and delete user accounts in Active Directory.
- Relocated users to new workstations, including moving and connecting assigned equipment
- Develops solutions to routine technical problems of limited scope. Work is closely supervised
- Networking (Patching, Testing & Support)
- Deployed servers, desktops and laptops in accordance with customer requirements.
- Provided technical support for hardware and software issues related to workstations and servers.
Education
Master of Science - Information And Communication Technology
LaTrobe University
Melbourne, VIC01-2020
Skills
- Disaster recovery procedures
- Network repairs and maintenance
- Performance Improvements
- Technical Support
- Computer systems installation
- System Upgrades
- Customer Support
- IP Addressing and Subnetting
- Troubleshooting and diagnosis
- Server Management
- Network Security
- Windows Server
Timeline
ICT Support Engineer
Gems IT Solutions
04.2022 - 07.2023
Network Administrator
Corroboree ICT
08.2021 - 11.2021
Desktop Support Engineer
Ignite ( Services Australia )
03.2021 - 05.2021
Master of Science - Information And Communication Technology
LaTrobe University
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