Nadia Hackett
Maryborough,QLD
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
8
8
years of professional experience
Work History
Barista
The Foundry
02.2024 - 11.2024
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Retail Assistant
Spar Granville
02.2023 - 01.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered incoming calls and emails to provide product information, features and benefits.
Barista
Toast
03.2022 - 01.2023
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Waitress
Portside Cafe and Restaurant
02.2019 - 01.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Barista
Pink Flamingo Cafe
03.2017 - 01.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Riverside Christian college
01.2016
High school or equivalent - undefined
Maryborough state high school
01.2021
Skills
- Flexibility
- Responsibility
- Teamwork
- Communication skills
- Creative
- Problem solving
- Coffee making/cleaning
- Open and close shop
- Cash handling
- Customer service
- Answer phone/take phone orders
- Maintaining and ordering stock
- Prep food
- Good time management
- Able to work unsupervised
- Good with children
- Blue card
- First aid training
- Retail assistant
- Stocking shelves
- Various arts and crafts
Timeline
Barista
The Foundry
02.2024 - 11.2024
Retail Assistant
Spar Granville
02.2023 - 01.2024
Barista
Toast
03.2022 - 01.2023
Waitress
Portside Cafe and Restaurant
02.2019 - 01.2022
Barista
Pink Flamingo Cafe
03.2017 - 01.2022
High school or equivalent - undefined
Maryborough state high school
Riverside Christian college
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