NADIA SULTAN
Geldswood Hill ,NSW
Summary
Detail-oriented professional with extensive experience in customer service and team training. Proven ability to manage cash transactions efficiently while enhancing service protocols. Committed to optimizing customer shopping experiences and fostering a collaborative team environment to meet sales objectives.
Overview
9
9
years of professional experience
Work History
Retail Casual worker
JD Sport
Shellharbour , NSW
02.2023 - 09.2026
- Helped customers find suitable products to meet their needs.
- Greeted customers and answered inquiries regarding merchandise.
- Maintained knowledge of current sales, promotions, and policies regarding payment, exchanges and returns.
- Worked with team members to achieve daily sales goals consistently.
- Stocked shelves and labeled products accurately for easy identification.
- Maintained store cleanliness and organized merchandise displays to improve shopping experience.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Prepared outgoing shipments for delivery or pickup by customers.
Manager
Purple parrot
Wollongong, NSW
03.2024 - 08.2026
- Implemented training programs for new team members.
- Trained and mentored staff on customer service protocols.
- Supported team members during peak hours to ensure smooth workflow and efficiency.
- Assisted customers with inquiries and service requests in a busy hospitality environment.
- Served food and drinks to customers in a timely manner.
- Prepared and served a variety of coffee beverages to customers.
- Handled cash transactions accurately while processing customer payments promptly.
- Maintained cleanliness and organization of dining and service areas throughout shifts.
Kingz charcoal Chicken.
05.2020 - 05.2022
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with co-workers and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Took initiative to find extra tasks when scheduled duties were completed.
- Responsible for high-level customer service at the forefront.
- Prepare & cook food.
- Adhere to safety & hygiene standards.
- Clean equipment, fittings & restaurant areas.
- Work as a team unit to maintain customer flow.
Traineeship
ANZ Bank
02.2018 - 11.2018
- Duties:
- Welcomed customers to foster a positive store environment
- Scheduled client appointments to streamline service delivery
- Processed cash transactions, ensuring accurate and timely customer purchases
- Replenished merchandise on shelves to maintain inventory levels
Outback Steakhouse
09.2018
- Work Experience
- Food preparation
- Cooking and cleaning.
Novotel Wollongong.
08.2018
- Work Experience
- Setting up tables for large functions
- Polishing cutlery
- Measuring recipes
Education
Higher school certificate -
Warrawong high school
01-2019
Certificate - Hospitality II
01-2019
Skills
- Customer-focused service
- Cash handling
- Financial transaction accuracy
- Customer service
- Upselling
- Operations management
- Stock replenishment
- Urgent task execution
- Procedure adherence
- Conflict resolution
- Team collaboration
- Teamwork and collaboration
- Communication skills
- Dependable team player
HOBBIES AND INTERESTS
Member Women League Tag – 2016 to 2020, Member Women Rugby league – 2017 to 2025
Referees
Tamara Andy
0414 662 479
Manager Purple parrot
Adrian Villano
0450 630 913
Store Manager JD Sport
Timeline
Manager
Purple parrot
03.2024 - 08.2026
Retail Casual worker
JD Sport
02.2023 - 09.2026
Kingz charcoal Chicken.
05.2020 - 05.2022
Outback Steakhouse
09.2018
Novotel Wollongong.
08.2018
Traineeship
ANZ Bank
02.2018 - 11.2018
Higher school certificate -
Warrawong high school