Nadin Elgammal
Perth,WA
Summary
Dedicated Customer Service Professional experienced in multitasking and time management. Delivered positive and memorable experiences through effective negotiation and a commitment to achieving company targets. Excelled in addressing diverse customer needs while consistently exceeding expectations.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
Ampac Debt Recovery
Perth, Wa
02.2026 - 06.2026
- Managed a portfolio of local government clients, maintaining strong relationships with councils, shires, and city authorities across Western Australia.
- Acted as the primary point of contact, ensuring clients were satisfied with debt recovery processes and service delivery.
- Liaised with stakeholders to resolve enquiries, provide updates, and ensure a high level of client satisfaction.
- Coordinated and managed legal recovery matters on behalf of local government clients, ensuring compliance with relevant legislation and company procedures.
- Prepared and reviewed legal documentation to support debt recovery actions.
- Worked closely with our solicitors to achieve positive outcomes while maintaining professional client relationships.
- Identified opportunities to improve processes and enhance the overall client experience.
- Consistently maintained accurate records and provided timely reporting on client accounts and recovery activities.
Account Manager
Pioneer credit
Perth, WA
11.2022 - 02.2026
- Target driven position providing financial advisory services for customers which involves listening, analysing their current financial position, goals and budgets then finalising a plan to achieve an outcome.
- Negotiated with clients to secure mutually beneficial agreements.
- Acting as main point of contact in matters relating to customers' concerns and needs.
- Resolving customer complaints in a timely manner.
- Working through strict compliance guidelines while achieving monthly targets.
- Effectively utilising time, processes and tools to increase activity, efficiency and productivity.
Sales Assistant
IGA foodies Claremont
Perth, WA
02.2019 - 07.2019
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Identified trends for sale promotions to increase interest or demand in products.
Sales Assistant
IGA osborne park
Perth, WA
11.2017 - 02.2019
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash and credit card payments.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
Pharmaceutical Assistant
Main Street Pharmacy
Perth, WA
04.2018 - 08.2018
- Restocked shelves and organized expired drugs for return to maintain inventory integrity.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created customer profiles and updated allergies and medications in pharmacy system to ensure accurate patient records.
- Answered customer questions about prescribed and OTC medications.
- Assisted pharmacist in preparing daily prescriptions to streamline workflow and enhance service delivery.
- Monitored stock for expired drugs to maintain product quality and patient safety.
Education
High School Diploma -
Greenwood College
PerthSkills
- Account Management
- Client management
- Strategic Account Planning
- Revenue Optimization
- Financial Strategizing
- Regulatory Awareness
- Customer Satisfaction
- Customer Engagement
- Issue resolution
- Operational adaptability
- Effective communication
- Negotiation skills
- Teamwork and Collaboration
- Time management
- Customer Service
Timeline
Senior Account Manager
Ampac Debt Recovery
02.2026 - 06.2026
Account Manager
Pioneer credit
11.2022 - 02.2026
Sales Assistant
IGA foodies Claremont
02.2019 - 07.2019
Pharmaceutical Assistant
Main Street Pharmacy
04.2018 - 08.2018
Sales Assistant
IGA osborne park
11.2017 - 02.2019
High School Diploma -
Greenwood College