NAGENDER RAO THAKKALAPALLY
POINT COOK,VIC
Summary
Conscientious Security Officer adept at managing security risks with ease and using judgment to resolve problem situations.
Dedicated Security Officer with 5 years as a control room operations experience. Well-versed in providing personal, equipment and property security in transportation facilities, warehouses and distribution centers. Astute and skilled at identifying potential risks and using common sense in high-stress situations. Security Officer with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation.
Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Able to manage security risks with ease and use sound judgment to resolve problem situations quickly.
Seasoned Security Officer with 5 years experience in law enforcement and Security industry. Expertise in conducting investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques and security equipment operation.
Competent Security Officer with 5 years of experience in events control room. Able to remain on high alert at all times and maintain excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities. High-level Security Officer who specializes in fraud prevention and asset protection. Primarily services government officials and heads of state.
Security Officer with strong background in management, supervision, training and customer service. Flexible Security Officer offering fifteen years in the security industry. Willing to work all shifts and public holidays. Reliable employee seeking Security officer position. Offering excellent communication and good judgment.
Overview
9
9
years of professional experience
Work History
Concierge Security Officer
Wilson Security Melbourne
East Melbourne , Victoria
10.2022 - Current
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
Loss Prevention Officer
BAAZ SECURITY SERVICES(VIC) PTY LTD
Melbourne , VIC
2021.05 - Current
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
- Headed safety and loss prevention programs by guiding staff.
- Trained all new executives and asset protection personnel.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
Security Officer
G4S Australia
Melbourne , VIC
2018.10 - 2020.11
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Authorized entrance papers and granted or denied entrance to building.
- Screened all passengers, crew members and employees for weapons and contraband.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Monitored employee activities, confirming compliance with security regulations.
- Reported irregularities such as fire and safety hazards to maintenance.
- Permitted entry with escort for approved persons into secure locations.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Identified violators and escorted departing personnel to guard against theft of property.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Monitored and authorized entrance and departure of employees and visitors daily.
- Monitored and authorized entrance and departure of 2 employees and visitors daily.
- Monitored and authorized entrance and departure of 2000+ employees and visitors daily.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Officer
Millennium Security Services Australia
Melbourne , Victoria
2016.05 - 2017.05
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to [Number] emergencies weekly.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Inspected equipment, structures and materials to identify the cause of errors and defects.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Processed and logged accurate and detailed incident reports.
- Responded to calls in both routine and emergency situations.
- Monitored security camera system day and night to protect lives and property.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Patrolled commercial property and the associated parking garage.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Unlocked rooms and suites for authorized contractors.
- Maintained surveillance of building and identified all officials and employees before authorizing entrance.
Security Guard
KTP SECURITY SERVICES MELBOURNE
MELBOURNE , VICTORIA
2014.12 - 2016.10
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
- Prepared regular written reports and logs in neat and legible handwriting.
- Worked both independently and collaboratively to resolve urgent issues.
- Completed reports by recording observations and occurrences and interviewing witnesses.
- Handled both common and crisis situations in a calm and efficient manner.
- Analyzed and produced course-of-action reports and escalated issues to management when necessary.
- Utilized all physical senses to detect emergency situations and respond to alarms.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Triaged problems quickly, providing precise and clear information while working under minimum supervision.
- Remained flexible in a rapidly moving environment and adapted to developing situations.
- Used initiative and independent judgment within established guidelines when responding to security situations.
- Operated detecting devices to screen individuals.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Monitored security camera system day and night to protect lives and property.
- Responded to calls in both routine and emergency situations.
- Noted and followed up on any unusual behavior.
- Detected and apprehended any unauthorized personnel.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Maintained surveillance of building and identified all officials and employees before authorizing entrance.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Unlocked rooms and suites for authorized contractors.
- Collected and organized all surveillance data and information to protect client possessions and workspaces.
- Verified each individual’s right to enter restricted areas and denied access to unauthorized persons.
- Enforced General Services Administration (GSA) policies by anticipating potential security breaches.
- Patrolled commercial property and the associated parking garage.
- Processed and logged accurate and detailed incident reports.
- Delivered accurate verbal and written reports to company personnel.
- Maintained composure while working with high volumes of the general public.
Education
High School Diploma -
St Johns High School
Karimnagar India.1984
Master of Science - SOFTWARE DEVELOPMENT
DISC COMPUTER SOFTWARE DEVELOPMENMT AND TRAINING I
KARIMNAGAR INDIA07.1997
Skills
- Security Guard License
- Communication skills
- File and records management
- Theft prevention training
- Superior customer service
- Conflict resolution techniques
- Background investigations
- Investigation documentation
- Staff management
- Risk analysis training
- Safety and security
- MS Office proficiency
- Electronic surveillance
- Emergency management
CERTIFICATIONS
April 1986 - Secondary School Certificate - St. Johns High School, KARIMNAGAR INDIA.
July 1997 - Diploma in Computer Applications - Data Integrated Software Centre, INDIA.
April 2008 - 91190NSW Certificate I in Security Operations (Pre-License) 91190NSW. - Secta & Star Training Academies NSW.
August 2013 & May 2016 - CPP20212 Certificate II in Security Operations (Control Room Operator) - Star & Technical Advanced Training VIC.
May 2016 - CPP30411 Certificate III in Security Operations (Team Leader/Control Room/ Baton & Handcuffs/Screening) - TAT VIC.
August 2021 - HLTAID001,002, 003 - CBD COLLEGE MELBOURNE VIC.
gardening and sports
maintaining my own vegetable garden in backyard
Timeline
Concierge Security Officer
Wilson Security Melbourne
10.2022 - Current
Loss Prevention Officer
BAAZ SECURITY SERVICES(VIC) PTY LTD
2021.05 - Current
Security Officer
G4S Australia
2018.10 - 2020.11
Security Officer
Millennium Security Services Australia
2016.05 - 2017.05
Security Guard
KTP SECURITY SERVICES MELBOURNE
2014.12 - 2016.10
High School Diploma -
St Johns High School
Master of Science - SOFTWARE DEVELOPMENT
DISC COMPUTER SOFTWARE DEVELOPMENMT AND TRAINING I
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