HAROON KHAN
Hoppers Crossing,Australia
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Concierge
Wilson Security Melbourne
2022.05 - Current
- Maintained front desk's concierge record keeping to provide visitors with access to relevant information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP with high degree of respect for privacy.
- Facilitated visitor requests as per ATO policy and procedure.
- Attend on First Aid situation and act accordingly.
Property Manager
Trimson Partners
2021.10 - 2022.04
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Liaising with tenants and Landlords ensuring all property related issues are dealt with efficiently.
- Chasing rent arrears.
- Conducting start, End of lease & Routine Inspections and preparing reports.
- Conduct Lease & Rent reviews.
- Conduct Open for Inspections
- Prepare Lease Contracts and Condition Reports.
- Coordinate maintenance requests.
- Representing Landlords in VCAT.
- Performing all administrative tasks related to Property Management.
Property Manager's Assistant
Greg Hocking Real Estate
2020.01 - 2021.09
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Retrained on operating procedures and company services.
Control Room Supervisor
Monjon Australia
2017.05 - 2021.01
- Maintained Customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Promptly responded to inquiries and requests from prospective customers.
- Effective liaison between customers and internal departments.
Property Manager
D.S Leasing
2016.04 - 2017.04
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Company Director
Vert & Clean
2014.08 - 2016.03
- Designed strategic percentage of volume with clients to deliver compelling client presentations to sell-in recommendations.
- Executed digital marketing channel strategies and tactics for content creation, paid search, search engine optimization and social media to achieve client's goals.
- Mastered knowledge of client business on behalf of cross-functional teams.
- Maintained fluency in relevant social and digital technologies and platforms.
- Conducted follow-up procedures to drive completion of contracts and service level agreements.
- Mentored team participants in customer culture, operational needs and sales techniques to close sales.
Education
Certificate IV - Risk Management
Security Academy
520 Lutwyche Road, QLD 4030 01.2016
SECURITY COURSE
ISTA
DOCKLANDS03.2017
Certificate III - Real Estate
Australian Real Estate Academy
520 Lutwyche Road, QLD 4030 01.2016
Business Management
Holmes Secondary College
Melbourne, VIC2009
Hospital Administration
Holmes Secondary College
Melbourne, VIC12.2008
Business Economics
Osmania University
India2007
Skills
- Administrative and Office Support
- Excellent Attention to Detail
- Answering Customer Questions
- Computer Proficiency
- Quality Assurance Evaluation
- Proficiency in Microsoft Office and G Suite
- Managing Phone Systems
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Good Listening Skills
- Call Documentation
- Issue and Complaint Resolution
- Issue Identification
- Understanding Customer Needs
- Customer Retention Strategies
OTHER QUALIFICATIONS
Australian citizen
Current Baseline Clearance (AGS Number 69496)
Excellent Command on RP office, Zoho (Customer Relationship Management) and Property me software's
Current First Aider
REFERENCES
UPON REQUEST
Timeline
Concierge
Wilson Security Melbourne
2022.05 - Current
Property Manager
Trimson Partners
2021.10 - 2022.04
Property Manager's Assistant
Greg Hocking Real Estate
2020.01 - 2021.09
Control Room Supervisor
Monjon Australia
2017.05 - 2021.01
Property Manager
D.S Leasing
2016.04 - 2017.04
Company Director
Vert & Clean
2014.08 - 2016.03
Certificate IV - Risk Management
Security Academy
SECURITY COURSE
ISTA
Certificate III - Real Estate
Australian Real Estate Academy
Business Management
Holmes Secondary College
Hospital Administration
Holmes Secondary College
Business Economics
Osmania University
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