Naima Yasuki-Petein
Ferny Hills,Australia
Summary
Overview
5
5
years of professional experience
Work History
Waitress Trainee
The Brook Hotel
2023.10 - Current
- Meticulously managed the cash flow operations
- Assisted training for new staff members on menu items, computer systems, company standards and customer service expectations
- Successfully served upwards of 150 meals per shift with 100% accuracy rate, and consistent feedback from customers on my contagious enthusiasm
- Memorised 50+ menu items and weekly rotating specials to provide customised recommendations to guests
- Adept at handling multiple customer requests and queries in a quick, courteous and professional manner.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
Loan Writer
Aussie Home Loans
2022.01 - 2024.06
- Managing paperwork and office procedures, processing loans, managing business growth and time management.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Organized material to research and complete writing tasks.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Incorporated review comments and corrections into existing documentation.
Cashier
Fish Lips Cafe
2020.02 - 2022.12
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Helping Hand
Dogstar Clothing
2020.04 - 2023.01
- Maintained a clean, organized inventory
- Money handling, customer service, clothing quality check, and packed internet orders.
Education
Certificate III Hospitality - Bartending
Study Mix
Woolloongabba, QLD05.2023
High School Diploma -
Kelvin Grove State College
Kelvin Grove, QLD2022
Skills
- Order Taking
- Handling Complaints
- Table Setting
- Cleanliness
- Strong Work Ethic
- Exceptional customer service
- Hospitality service expertise
- Menu Memorization
- Food Running
Languages
English
Japanese
Personal Information
Age: 20
References
Teagan, The Mix Bar, (07) 38 448 517, info@studymix.com.au
Timeline
Waitress Trainee
The Brook Hotel
2023.10 - Current
Loan Writer
Aussie Home Loans
2022.01 - 2024.06
Helping Hand
Dogstar Clothing
2020.04 - 2023.01
Cashier
Fish Lips Cafe
2020.02 - 2022.12
Certificate III Hospitality - Bartending
Study Mix
High School Diploma -
Kelvin Grove State College
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