Hi, I’m
NAIM / NEIL JOE
Summary
Highly organized and detail-oriented professional with extensive experience in customer service and executive support. Adept at managing multiple tasks seamlessly, I excel in providing exceptional administrative assistance and fostering strong relationships. Known for my effective communication and interpersonal skills, I am dedicated to ensuring optimal efficiency and customer satisfaction. Skilled in travel management, expense tracking, and schedule coordination, I bring a proactive, results-driven approach to every role. Passionate about delivering high-quality support, I am committed to enhancing team productivity and achieving organizational goals.
Overview
2
years of professional experience
Work History
RYDGES DARLING SQUARE
Senior Guest Service Representative
01.2024 - Current
Job overview
- Awarded "Elevate Values Award" for Best Empowerment Staff (April 2024), demonstrating exceptional initiative and ability to go the extra mile
- Managed reservations, cancellations, and modifications, ensuring efficient guest experience
- Acted as a point of contact for guests, providing clear and accurate information
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
LUXXE OUTSOURCED HOTEL SERVICE, Rydges Darling Square
Part Time Supervisor RA, All Rounder
07.2023 - Current
Job overview
- Managed a team of room and lounge attendants, ensuring efficient completion of tasks and adherence to hotel standards
- Demonstrated strong organizational skills by prioritizing tasks and maintaining a clean and organized work environment
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
HIGHER ORDER THINKING TUTORING
On Demand Private Tutor
06.2023 - Current
Job overview
- Private tutoring Year 4 - Year 12 students for English, Maths, Arabic
- Extra courses for Microsoft products and calculus for university students
CHARRINGTON HOTEL
Admin Assist Manager, IT Support Staff, All Rounder
04.2022 - 06.2023
Job overview
- Provided comprehensive technical support, ensuring optimal performance of the hotel's IT infrastructure.
- Maintained company portals, ensuring accurate and up-to-date information for staff.
- Assisted the management department with tasks such as managing travel arrangements for the CEO and staffs, overseeing the company's account using MYOB finance, and making sure hotel supplies order are always up-to-date.
- Accomplished multiple tasks within established timeframes.
Education
AUSTRALIA CATHOLIC UNIVERSITY
Bachelor's degree from Information and Technology
12.2026
University Overview
- Professional Certificate in Microsoft MOS [950/1000]
UNIVERSITI MALAYSIA TERENGGANU
Diploma of STEM from Science Technology Engineering Mathematics, STEM
07.2021
University Overview
- Dean's List, [All Semesters, 2020 - 2021]
- 3.98 GPA
- STEM-qualified
Skills
- Organization & Prioritization: Adept at managing multiple tasks simultaneously, prioritizing effectively, and meeting deadlines
- Communication & Interpersonal Skills: Excellent written and verbal communication skills with the ability to build rapport
- Technical Skills: Proficient in Microsoft Office Suite (Excel Associate Certified) and various Property Management Systems (PMS OPERA/SiteMinder)
- MS Teams, Outlook, PowerPoint, OneNote, MYOB Expertise
Timeline
Senior Guest Service Representative
RYDGES DARLING SQUARE
01.2024 - Current
Part Time Supervisor RA, All Rounder
LUXXE OUTSOURCED HOTEL SERVICE, Rydges Darling Square
07.2023 - Current
On Demand Private Tutor
HIGHER ORDER THINKING TUTORING
06.2023 - Current
Admin Assist Manager, IT Support Staff, All Rounder
CHARRINGTON HOTEL
04.2022 - 06.2023
AUSTRALIA CATHOLIC UNIVERSITY
Bachelor's degree from Information and Technology
UNIVERSITI MALAYSIA TERENGGANU
Diploma of STEM from Science Technology Engineering Mathematics, STEM