Naina Shakeel
Austral,Australia
Summary
Accomplished Administrative Officer with over 2 years of expertise supporting domestic student programs in Australian colleges and VET institutions, and an additional 3 years collaborating with Cambridge CSIE and International Baccalaureate teams. Adept at providing high-level administrative support, fostering strong stakeholder relationships, and coordinating operations alongside campus supervisors. Demonstrated track record of streamlining processes, ensuring full compliance, and delivering outstanding service to students, faculty, and management teams. Committed to driving operational excellence, and enabling leadership to achieve strategic goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Officer
International Training and Education Counsel
Sydney, Australia
04.2023 - Current
- Provide comprehensive administrative support for domestic student enrolments, liaising with campus supervisors to ensure accurate processing and documentation.
- Coordinate orientation and information sessions for new students across VET and college programs, collaborating with academic teams to deliver engaging events.
- Manage student records in Monday.com and Genesys Cloud, maintaining compliance with national training regulations and internal policies.
- Generate regular attendance, progression, and performance reports for supervisors and management, enabling data-driven decision-making.
- Implement process improvements in admission workflows, reducing manual errors by 25% and shortening processing times by 15%.
Office Manager
Angels International College
Faisalabad, Pakistan
07.2019 - 12.2022
- Supported daily operations for domestic student services and provided administrative support for the IB Diploma Programme (DP) and Cambridge college partnerships, collaborating directly with international university supervisors.
- Assisted VET instructors and academic supervisors with curriculum logistics for IB DP and Cambridge CSIE college programs, including timetabling, materials distribution, and compliance audits.
- Coordinated liaison with Cambridge and IB institution representatives to maintain program standards and facilitate external reviews.
- Oversaw library and learning resource services, ensuring timely access to DP and Cambridge course materials and digital platforms.
- Facilitated communication between students, faculty, international supervisors, and administrative teams, resolving enquiries and escalating issues as needed.
- Led campus orientation initiatives for both DP and Cambridge cohorts, boosting early engagement and retention among domestic enrolments by 20%.
Subject Leader
Beaconhouse School Systems
Faisalabad, Pakistan
08.2017 - 07.2019
- Coordinated Science department administration, managing timetables, equipment orders, and interdepartmental liaison for domestic student cohorts.
- Collaborated with academic supervisors on curriculum delivery, monitoring student progress and organising supplementary workshops.
- Monitored budget allocations for lab resources, processing purchase orders and maintaining financial records.
Administrative Assistant
Learning Alliance
Faisalabad, Pakistan
08.2016 - 08.2017
- Delivered front-line administrative support to senior supervisors, handling scheduling, correspondence, and file management.
- Processed student fee payments, invoices, and maintained confidential records in compliance with organisational standards.
- Organized community outreach and student engagement events, coordinating logistics and vendor arrangements.
Education
Project Management Certificate - Project Management
Coursera
Online02-2025
Diploma in Leadership and Management -
Unique College of Technology
Sydney, Australia03-2024
Bachelor of Science - Nutrition Science
Government College University
Faisalabad, Punjab, Pakistan06.2016
Skills
- Student administration and enrolment support
- VET and higher education procedures
- Administrative support for teams
- CRM and student management systems
- Timetable and resource coordination
- Compliance and record-keeping
- Process improvement and documentation
- Event management and orientation programs
Certification
- Cambridge CSIE (Certificate in Supervisory and International Education)
- IB International Baccalaureate Practitioner
- Diploma in Leadership and Management
Volunteer Experience
Community Service Volunteer, Giving Tuesday USA, 02/01/21, 03/31/22, Represented the organisation at community events and forums, supporting fundraising campaigns and managing multiple tasks to meet deadlines.
References
Available upon request.
Languages
- English, Fluent
- Urdu, Native
Computer And Digital Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data Entry & Database Management
- Google Workspace (Docs, Sheets, Slides, Drive)
- Virtual Collaboration Tools (Zoom, Microsoft Teams)
- CRM & Student Platforms (Monday.com, Genesys Cloud)
- Student Management Systems & Reporting Tools
Affiliations
Participation in workshops or seminars on educational trends,
counseling techniques, or RTO compliance
Volunteer mentoring students or new employees in career planning
study skills, or onboarding
Organizing or participating in educational fairs, student recruitment
events, or scholarship drives
Attending and presenting at industry conferences, such as VET, or
Education-related conferences, like the ARBS 2024 exhibition
Hosted and managed international college seminars and workshops for O levels, A levels, and DP students
Career counseling events and seminars for stakeholders and students
Timeline
Administrative Officer
International Training and Education Counsel
04.2023 - Current
Office Manager
Angels International College
07.2019 - 12.2022
Subject Leader
Beaconhouse School Systems
08.2017 - 07.2019
Administrative Assistant
Learning Alliance
08.2016 - 08.2017
Project Management Certificate - Project Management
Coursera
Diploma in Leadership and Management -
Unique College of Technology
Bachelor of Science - Nutrition Science
Government College University
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