NAINAWA YOUKHANA
Sydney,NSW
Summary
Dynamic professional with strong customer service and problem-solving skills, honed as a Bank Teller at Savings Bank. Proven ability to enhance workflow efficiency and maintain data integrity. Recognized for exceptional communication and attention to detail, consistently delivering accurate results while fostering a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Data Entry Operator
Nepean River Dairy
03.2019 - 06.2019
- Update and maintain information on the company databases and computer systems.
- Responsible for maintaining accurate, up-to-date, and usable information in the company systems.
- Scan documents and print files when needed.
Bank Teller
Savings Bank
01.2012 - 01.2019
- Working as teller deposit/withdrawal/managing cash and end of day balancing.
- Maintain customer confidence and protect bank operations by keeping information confidential.
- Contribute to team effort by accomplishing related results needed.
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and provided solutions.
- Maintained cash drawer integrity and balanced daily transactions.
- Promoted bank products and services to enhance customer experience.
- Collaborated with team members to improve workflow efficiency.
- Resolved customer complaints with professionalism and empathy.
- Ensured compliance with banking regulations and policies consistently.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Education
Certificate II - Information, Digital Media and Technology
TAFE NSW
Liverpool, NSW01.2020
Diploma of Banking Services Management -
TAFE NSW
Granville, NSW01.2020
Diploma of Business -
Commercial and Trading Institution
overseas01.2003
Certificate IV - Banking Services
TAFE NSW
Granville, NSWSkills
- Good communication skills
- Strong customer service skills
- Strong computer skills
- Strong problem-solving skills
- Good time management skills
- Team player and good team-building skills
- Document scanning
- Time management
- Workflow improvement
- Attention to detail
Languages
- Assyrian
- Arabic
- English
Career History - Experience
- Data Entry Operator, Nepean River Dairy, 03/01/19 - 05/31/19, Update and maintain information on the company databases and computer systems., Responsible for maintaining accurate, up-to-date, and usable information in the company systems., Scan documents and print files when needed.
- Bank Teller, 07 years, Working as teller deposit/withdrawal/managing cash and end of day balancing., Maintain customer confidence and protect bank operations by keeping information confidential., Contribute to team effort by accomplishing related results needed.
References
References available upon request.
Timeline
Data Entry Operator
Nepean River Dairy
03.2019 - 06.2019
Bank Teller
Savings Bank
01.2012 - 01.2019
Certificate II - Information, Digital Media and Technology
TAFE NSW
Diploma of Banking Services Management -
TAFE NSW
Diploma of Business -
Commercial and Trading Institution
Certificate IV - Banking Services
TAFE NSW