Najay Touma
Sydney, Australia
Summary
Adept at transforming client visions into reality, I continue to elevate salon experiences through expert hairstyling techniques and unique customer service, boosting client retention significantly. My commitment to continuing education and strong leadership skills have consistently driven revenue growth and team performance, making me a pivotal asset in dynamic salon environments.
Similarly as an accomplished Senior Stylist and Hair Salon Manager with a proven track record at my previous workplace, I enhanced salon revenue through expert hairstyling techniques and exceptional leadership. Known for strong client consultation skills and a commitment to continuing education, consistently achieving an increase in client satisfaction. I continuously demonstrated adaptability and creativity, excelling in both individual performance and team collaboration.
Overview
11
11
years of professional experience
Work History
Senior Stylist
Sarah Jade Hair
Bondi, NSW
05.2021 - Current
- Worked alongside the salon team and clientele providing a comfortable environment for all.
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
- Attended social and networking events to engage in salon related activities and personal growth in the business.
- Collaborated with colleagues on special projects, such as editorial shoots and fashion shows, showcasing teamwork and versatility.
- Consistently met or exceeded sales targets for haircare products by educating clients the benefits of home care.
- Stayed updated on current hair trends and techniques.
- Participated in team meetings and staff training sessions.
Hair Salon Manager
Color Crew
06.2015 - 03.2021
- Engaged with all clientele holding the position of head stylist working on the floor as well as managing staff and salon requirements.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Handled employee scheduling and coverage needs during business hours.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Oversaw salon employee performance, facility cleanliness, and sales.
Senior Stylist
Infinity Hair Salon
Melbourne, VIC
01.2013 - 04.2015
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
- Utilized cutting-edge styling tools and techniques to create innovative looks that set the salon apart from competitors.
- Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
- Attended social and networking events to engage in prospecting activities and grow personal book of business.
- Consistently met or exceeded sales targets for haircare products by educating clients on proper usage and benefits.
Education
Certificate I - Hairstyling
TAFE NSW
Sydney Olympic Park, NSWCertificate III - Hairdressing
TAFE NSW
Sydney, NSWCertificate II - Hair Design
TAFE NSW
SydneySkills
- Adaptable to change
- Professionalism and Etiquette
- Strong Work Ethic
- Continuing Education Commitment
- Excellent Communication
- Client Retention Strategies
- Appointment scheduling proficiency
- Strong Client Consultation
- Creative Thinking
- Expert Haircutting Techniques
- Hair extension application
- Creative Updos
- Precision Hair Styling
- Expert Blowouts
- Advanced Coloring Skills
- Color Corrections
- Color principles
- Detailed Highlighting
- Customized Hair Treatments
- Detail-orientated
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Relationship building and management
- Schedule Management
- Hair maintenance expert
- Sales expertise
- Customer Education
- Endurance
- Teamwork and Collaboration
- Customer Service
- Multitasking and Organization
- Fashion Trend Awareness
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Stylist
Sarah Jade Hair
05.2021 - Current
Hair Salon Manager
Color Crew
06.2015 - 03.2021
Senior Stylist
Infinity Hair Salon
01.2013 - 04.2015
Certificate I - Hairstyling
TAFE NSW
Certificate III - Hairdressing
TAFE NSW
Certificate II - Hair Design
TAFE NSW