Nakia Chapman
Palm Beach,QLD
Summary
Passionate and dedicated professional with extensive experience and a genuine commitment to making a positive difference in the lives of others. Known for building strong, trusting relationships through empathy, authenticity, and a positive, approachable demeanour. I am currently studying psychology to deepen my ability to improve others' quality of life and inspire meaningful change. I am motivated to exceed expectations and foster a supportive and engaging environment, especially in connecting with prospective students. Authentic, energetic, and results-oriented, focusing on building relationships, supporting growth, and encouraging future students to explore their potential at Southern Cross University.
Overview
8
8
years of professional experience
Work History
Certified Pilates Instructor
Studio Pilates
09.2023 - 04.2024
- Brought an energetic, encouraging approach that inspired clients and promoted a welcoming, motivational atmosphere.
- Provided exceptional customer service before, during, and after sessions, promptly and professionally addressing any concerns or inquiries.
- Reduced risk of injury for clients with proper instruction on correct form and technique during workouts.
- Assisted clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
Online Team Member/Sales
Bright Eyes Sunglasses
06.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Developed strong relationships with customers through personalised interactions, leading to repeat business and positive word-of-mouth referrals.
- Collaborated closely with team members, fostering a supportive and cohesive work environment that strengthened relationships and morale.
- Built strong, positive connections with colleagues, enabling seamless communication and mutual support.
- Maintained a high standard of productivity and consistently achieved team goals efficiently, balancing camaraderie with a results-driven approach.
- Developed and maintained robust relationships with wholesalers to ensure smooth inventory flow and reliable communication.
- Conducted thorough quality control checks upon receiving stock, identifying and addressing any faults or discrepancies to uphold product standards and prevent issues from reaching customers.
- Proactively liaised with suppliers to resolve product concerns quickly, enhancing customer satisfaction and minimising returns or complaints.
Senior Optical Dispenser
Specsavers
01.2022 - 04.2022
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Educated patients aged 5 to 90 on proper care and transportation of spectacles.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Senior Optical Dispenser
Specsavers
08.2020 - 01.2022
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales Representative
Eyes Right Optical
09.2017 - 07.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Sales Representative
LUXOTTICA
05.2016 - 09.2017
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Cold-called leads and closed large number of new sales over several months.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Expanded customer base and boosted profit within product line.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor of Psychological Sciences -
Southern Cross University
Gold Coast, QLD12-2026
Certificate III in Fitness -
Vast Fitness Academy
Online12-2023
Graduate Certificate - Business Administration
Torrens University
12.2018
Skills
- Flexible & Adaptable
- Honest & Genuine Communicator
- Conflict Resolution
- Outstanding Customer Service
- Self-Motivated
- Good Listening Skills
- Decision Making
- Responsible
- Scheduling & Coordinating
- Strategic Planning
- Performance Tracking & Evaluations
- Employee Coaching & Motivation
- Understanding Customer Needs
- Courteous with a Strong Service Mindset
- Upbeat and Positive Personality
Timeline
Certified Pilates Instructor
Studio Pilates
09.2023 - 04.2024
Online Team Member/Sales
Bright Eyes Sunglasses
06.2022 - 10.2022
Senior Optical Dispenser
Specsavers
01.2022 - 04.2022
Senior Optical Dispenser
Specsavers
08.2020 - 01.2022
Sales Representative
Eyes Right Optical
09.2017 - 07.2020
Sales Representative
LUXOTTICA
05.2016 - 09.2017
Graduate Certificate - Business Administration
Torrens University
Bachelor of Psychological Sciences -
Southern Cross University
Certificate III in Fitness -
Vast Fitness Academy
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