Nalan Kali
Heddon Greta
Summary
Dynamic and results-oriented Shift Supervisor with a proven track record at Cafe Cino, excelling in barista training and customer service. Spearheaded team development, enhancing operational efficiency and customer satisfaction. Mastered espresso machine operation and fostered a welcoming atmosphere, significantly boosting sales through strategic upselling and exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista/Shift Supervisor
Cafe Cino
06.2017 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
High School Diploma -
Port Macquarie High Nsw
Port Macquarie, NSW01-2000
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Espresso machine operation
- Staff motivation
- Product upselling
- Latte art expertise
- Order processing efficiency
- Shift scheduling
- Supply ordering
- POS system operation
- Team collaboration
- Customer service
- Cash handling
- Attention to detail
- Equipment maintenance
- Greeting and seating guests
- Menu planning
- Food and beverage service
- Timesheet organization
- Worker training
- Problem-solving
- Multitasking ability
- Multitasking
- Reliability
- Excellent communication
Certification
- Barista Level 1 Certificate - Specialty Coffee Association.
Languages
English
Full Professional
Timeline
Barista/Shift Supervisor
Cafe Cino
06.2017 - Current
- Barista Level 1 Certificate - Specialty Coffee Association.
High School Diploma -
Port Macquarie High Nsw
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