Summary
Overview
Work History
Education
Skills
Languages
Reading; Watching videos; Playing soccer.
Timeline
Generic

Nam Nguyen

Summary

Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Housekeeping and Houseman, management and extensive experience in hotel staying service. Committed to enhancing customer experiences while cutting overall costs. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teaching English for other Language Speakers position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Hospitality Supervisor

Empire Hospitality
12.2022 - Current
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Hospitality Worker

Empire Hospitality
09.2022 - Current
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Trained new staff members on proper customer service and hospitality policies.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Monitored staff performance and provided feedback and guidance.

Education

Master of Arts - TESOL

Western Sydney University
Sydney, NSW
09.2024

Skills

  • Staff Forecasting
  • Team Collaboration
  • Worker Training
  • Policies Development
  • Supply Ordering
  • Customer Service

Languages

Vietnamese
Native or Bilingual
English
Professional Working

Reading; Watching videos; Playing soccer.

I often maximise the quality of my spare time to live for myself

Timeline

Hospitality Supervisor

Empire Hospitality
12.2022 - Current

Hospitality Worker

Empire Hospitality
09.2022 - Current

Master of Arts - TESOL

Western Sydney University

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Nam Nguyen