NAMAN KAUSHIK
Perth,Australia
Summary
Dynamic customer service professional with a proven track record at both Foot Locker and Hungry Jack’s, excelling in customer satisfaction and complaint resolution. Skilled in cash handling and POS systems, I leverage product knowledge and up-selling techniques to enhance customer experiences, ensuring repeat business and loyalty. Composed under pressure, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Hungry Jack’s
Perth, Western Australia
08.2019 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Footlocker Retail
Perth, WA
11.2022 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Kelmscott Senior Highschool
Perth, WA11.2023
Skills
- Customer service
- Reliability and punctuality
- Product knowledge
- Up-selling techniques
- Customer satisfaction
- Patience and composure
- Customer focus
Timeline
Sales Associate
Footlocker Retail
11.2022 - 06.2024
Customer Service Cashier
Hungry Jack’s
08.2019 - Current
High School Diploma -
Kelmscott Senior Highschool
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