NAMAN KAUSHIK
Perth
Summary
Dynamic customer service professional with a proven track record at both Foot Locker and Hungry Jack’s, excelling in customer satisfaction and complaint resolution. Skilled in cash handling and POS systems, I leverage product knowledge and up-selling techniques to enhance customer experiences, ensuring repeat business and loyalty. Composed under pressure, I thrive in fast-paced environments.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Cashier
Hungry Jack’s
08.2019 - 07.2025
- Monitored self-checkout systems and provided help in resolving complex problems.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Footlocker Retail
11.2022 - 06.2024
- Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products, and checked the store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products, using persuasive selling tactics.
Education
High School Diploma -
Kelmscott Senior Highschool
Perth, WASkills
Customer service
Reliability and punctuality
Product knowledge
Up-selling techniques
Customer satisfaction
Patience and composure
Customer focus
Timeline
Sales Associate
Footlocker Retail
11.2022 - 06.2024
Customer Service Cashier
Hungry Jack’s
08.2019 - 07.2025
High School Diploma -
Kelmscott Senior Highschool
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